Kathryn Dougherty Email & Phone Number

Kirkland, Wa, Us

CSP Modern Work & Business Applications Rhythm of Business (RoB) Management: • Manage the Rhythm of Business (RoB) planning and execution across multiple stakeholders for CSP Microsoft 365 Modern Work and CSP Business Applications teams including workback schedules, planning meetings, business reviews, content updates, and calendars.• Create and update monthly performance review templates, participate in consolidation efforts for additional workstream monthly business reviews, and ensure multiple stakeholders at various leadership levels content updates are provided on time and align with the intent of the meeting. • Create meeting pre-read emails and recap meeting notes with coverage across learnings, actionable insights, follow up items, and next steps. • Create monthly newsletters across Modern Work and Business Applications to share key performance metrics, marketing initiatives, and learnings. • Cross team collaboration to drive alignment across and ensure continuity of metrics and learnings.Marketing Event Management: • Manage CSP internal field and external partner events for Modern Work and Business Applications including workback schedules, event content, budget trackers, and stakeholder alignment. • Work directly with external event agencies for creation, alignment and planning across in person activities, preparation, swag, hospitality, reservations, and attendee materials. • Create and manage presentation materials, stakeholder schedules, speaker slots, and all in person or remote speaker management.• Create drafts of promotional posts, blogs, and email announcements for events.

Remote

• Led the expansion of the US team into Latin America, adding 13 new team members and creating 5 new roles while fostering a cohesive and high-performing group.• Manage a 17-member vendor team supporting 110+ channel partners across the US and Latin America, focusing on exceptional customer service and operational support.• Led comprehensive recruitment, including interviewing, hiring, onboarding, and training, nurturing a skilled and customer-focused vendor team.• Oversees all aspects of account management, including MDF and rebate claim processing, ensuring financial accuracy and compliance.• Developing and documenting region-specific processes, guaranteeing efficient project execution while tailoring operations to local needs.• Leading initiatives to enhance CRM tracking methods, expand to additional countries, and integrate business requirements into Power BI driven by CRM data.• Collaborating with diverse stakeholders (operations, compliance, partners, sales, finance) to identify and execute process improvements, driving projects to successful completion.• Conducts regular business reviews, developed KPIs, and provided partner-specific insights to enhance project outcomes and customer satisfaction.

Remote

• Managed 9-person vendor team supporting 35+ US channel partners, delivering excellent customer service and operational business support.• Conducted regular business reviews and presentations to ensure vendor services meet partner needs and satisfaction. Developed KPIs for business review and provided partner specific business insights. • Developed business requirements and initiated improvements to enhance partner experience and satisfaction aligning with business priorities.• Led recruiting, interviewing, hiring, onboarding, and training with a focus on customer service orientation.• Managed CRM workflows to provide seamless and responsive issue tracking and resolution for partners.• Engaged partners and internal stakeholders to identify process improvements that optimize customer experience.• Provided end to end business support to internal teams with partner needs and compliant process improvement as a top priority.

United States

• Managed 5+ North America rebate programs end-to-end including campaign planning, forecasting, tracking, validation, partner support, and payment reconciliation.• Partnered with category teams on discretionary funding management, including partner onboarding, training, documentation, POs, proof of execution, invoicing, accruals, and audits.• Identified process gaps and worked cross-functionally to implement partner experience improvements.• Developed quarterly business reviews, presentations, documentation, and training for partners.• Managed partner MDF purchase orders and spend monitoring against budget targets.• Served as central point of contact for partners, gathering feedback to improve claiming experiences.• Primary POC for Power BI requirements, data updates, testing, and new visualization implementation.

Bigfork, Montana, United States

Redmond, Washington

• Created and managed end-to-end processes for prototype testing including secure transport, study design, site management, and coding procedures.• Managed vendor research assistant staffing - handled hiring, onboarding, planning, SOWs, and task management.• Developed and maintained all operational documentation including PR, legal, security, safety, and metadata tracking.• Coordinated calendar, meetings, business requests, hardware/software procurement for 10+ member team.• Facilitated cross-functional purchase orders and procurement for prototype equipment.

Remote

• Outlook calendar management for AltThink owner. • Coordinate schedules for Skype meetings with multiple attendees. • Fully manage all aspects of tracking meetings and changes in schedule. • Provide multiple types of market research via Microsoft online tools, such as, but not limited to strategy analytics, market compete reports, market analysis, journals and publications, PowerPoint presentations, and metric information. • Provide support for all business requests.

Redmond, Wa

• Owned the end-to-end booking process for global datacenter tours utilizing the Datacenter Tours CRM system.• Closely coordinated with Briefing Coordinators across all regions to ensure consistency in booking processes and information tracking.• Fully managed all aspects of request tracking including qualification and non-disclosure agreements. • Ensured completeness and accuracy of all data in CRM system by conducting regular audits and working with IT to optimize system.• Provided exemplary support for booked engagements including resolving last minute security clearance issues, coordinating timed arrivals/pickups, and addressing any needs that arose during tours.• Handled all briefing logistics such as catering, transportation procurement, delivery coordination, collection of receipts, and consolidated billing.

Bellevue, Wa

• Thoroughly reviewed marketing materials to ensure accuracy and compliance with co-op marketing program requirements. Identified issues and recommended solutions to drive partner and internal satisfaction.• Advocated for favorable solutions balancing the needs of both Microsoft and channel partners. Provided win-win recommendations.• Responded to inquiries from partners, account managers, and other stakeholders in a timely and professional manner. Provided program clarification and helped resolve issues.• Ran reports, pivot tables and ad hoc analyses using Excel to extract key program insights. Developed presentations and recommendations.