Program Manager
Current- Program Manager for Microsoft WW Surface Commercial BG Channel Agreements and Partner Journey (August 2022 - Present)
- Provide marketing operations support and drive process improvements by working with cross-functional teams to land strategy in a practical and compliant ways. Develop process documentation.
- Review Surface Partner agreements and amendments to ensure continuity of business.
- Manage alias to respond to internal inquires, escalations, and guidance around onboarding processes and partner authorizations.
- Participate in v-teams as a SME in the field and partner experiences around onboardings and authorizations. Prepare related partner communications and field landing materials.
- Manage updating process of operational program guides with 11 global stakeholder teams to drive alignment with current business practices. Develop corresponding project timelines, stakeholder communications.