Program Manager for Microsoft WW Surface Commercial BG Channel Agreements and Partner Journey (August 2022 - Present)• Provide marketing operations support and drive process improvements by working with cross-functional teams to land strategy in a practical and compliant ways. Develop process documentation.• Review Surface Partner agreements and amendments to ensure continuity of business. • Manage alias to respond to internal inquires, escalations, and guidance around onboarding processes and partner authorizations.• Participate in v-teams as a SME in the field and partner experiences around onboardings and authorizations. Prepare related partner communications and field landing materials.• Manage updating process of operational program guides with 11 global stakeholder teams to drive alignment with current business practices. Develop corresponding project timelines, stakeholder communications, communications calendars, and work back plans.Program Manager for Microsoft WW Surface Commercial BG Partner Program (July 2020 - August 2022)• Provide marketing operations support and drive process improvements by working with cross-functional teams to land strategy in a practical and compliant ways. Develop process documentation.• Evaluate partners in accordance with program eligibility criteria. Respond to field inquiries and escalations related to partner program eligibility criteria and requirements. • Develop and execute plans and readiness communications around partner programs for internal and external stakeholders.• Manage process with global stakeholders to drive alignment of operational program guides with current business practices. Develop project timelines, stakeholder communications, communications calendars, and work back plans.

• Launched the Foundation’s inaugural fundraising luncheon in 2019, exceeding audience goal by 47% and financial goal by 76%. Researched, prepared, and managed strategies for 200 event sponsorship requests, resulting in 21 sponsorships for a total of $87,500. Recruited and stewarded 70 table captains to attract 735 guests to the event and raise more than $440,000.• Contributed to 70% donor retention rate through planning and execution of 25+ appreciation events annually. Managed event, donation, and guest data through Raiser’s Edge.• Refreshed donor appreciation events to attract new attendees, resulting in attendee makeup of 25% new attendees for refreshed events.• Researched and assessed information to create donor profiles to assist staff and board members in donor cultivation. • Documented event processes to produce smooth and successful events.

• Integrated social media channels into event and end-of-year giving campaigns to elevate campaign messaging, resulting in $45,000 in gifts.• Developed and executed an annual multi-channel communications plan. Created target recipient lists through Salesforce. • Created website content, emails, and social media to further advocacy and fundraising goals.• Managed the editorial process of the organization’s blog, advocacy communications, and the Mockingbird Times to move forward Mockingbird’s state advocacy agenda – 2 of 3 lead priorities passed in 2018. • Created and maintained agency-wide processes to ensure cohesive and brand-aligned messaging.• Coordinated, with the Development team, an annual fundraising luncheon of more than 500 guests that raised $205,000 through corporate sponsorships, major gifts, and donations. • Member of the Racial Equity Committee.

• Restructured major gifts program for $1,000 - $10,000+ gifts, resulting in $47,000 during its first quarter.• Transitioned the organization’s annual fundraiser from a luncheon to an evening event with 250 guests that raised $164,000. Specific duties included contract management, program development, budget tracking, facilities coordination, vendor management, and sponsorship recognition. • Supervised a two-person team of a Development Coordinator and Graphic Designer.• Identified target donor segments, tracked donor relationships and gifts, and created workflows through Salesforce.

• Processed approximately $2.1 million annually in donations and earned income using Salesforce. Prepared weekly and monthly data reports for the Director of Finance on funds raised. Prepared data analysis reports to identify target donor segments. • Coordinated, with the Director of Development, annual fundraising luncheons of 500 guests that procured over $215,000 in gifts through corporate sponsorships, major gifts, and donations. • Wrote, edited, and prepared related materials for grant proposals and reports. Coordinated and managed annual grant calendar. Obtained programmatic details, evaluation data and success stories.

• Reviewed and analyzed letters, memos, contracts, and other documents for confidentiality and relevancy in federal actions using Relativity.• Redacted documents and prepared privilege log entries to ensure confidentiality and adherence to discovery rules.

• Performed online and database research to identify legal trends and issues on both state and federal levels, creating topical surveys weekly. Edited surveys of fellow team members. • Supervised and trained a seven-member quality assurance team on a project that exceeded deadline expectations. o Recognized as a top producer of surveys and awarded recognition for innovation excellence.

• Successfully advocated for civil litigation clients through oral and written communications in state proceedings. • Conducted research and presented findings in letters, memoranda, forms, contracts, legal pleadings, and client communications.