Douglas Bailey Email & Phone Number

San Jose, California, US

US / UK / Nepal / Kenya, US

Sunnyvale, CA, US

• Used best practices to oversee 40+ accounts as sole customer success manager at LinkedIn, efficiently gathering and distilling via meetings and Quarterly Business Reviews, leading to high customer satisfaction and a.
• Conducted routine trainings and product demos to onboard new customers onto LinkedIn Elevate to maintain and drive additional value, and worked directly with external program administrators to improve the training.
• Incorporated product analytics to drive cohesive strategy, presenting data in Business Review decks to relay future growth potential to key decision makers including C-Level Executives.
• Aligned with the sales team to secure renewals and coordinate strategy to grow contracts, and acted as a trusted resource for paring down churn and building and realizing retention strategies for up to $5MM in.
• Exceeded expectations as the key liaison between the customer and all relevant internal teams, fostering clear communication and ensuring swift resolution of any major issues.

Seattle, WA, US

• Fostered up to $10M in new revenue despite major operational challenges at Amazon, excelling as the lead Account Manager for 15+ Enterprise size online Publishers.
• Coordinated with Business Development Lead to onboard new publishers on to Amazon’s header bidding solution, and worked with senior leadership to build out new standard operating procedures.
• Forged strong alliances between Publishers and technical sales staff to ensure new integrations are completed in a Noted for vital contributions in shaping product improvements in key initiatives & programs.

Mountain View, CA, US

• Provided exceptional customer service to 20+ Publishers & C-Level executives concerning DFP implementations and optimizations, and constantly expanded professional expertise at every opportunity.
• Lead engaging sales pitches to migrate publishers to DFP as well as enabling additional features on the ad server securing opportunity win rate of 90% leading to additional revenue for Google.
• Organized extensive reviews to 5+ partners each quarter to better define needs and build custom-tailored solutions while providing optimization opportunities.
• Consistently outperformed lofty revenue targets and sales activity targets by up to 125% at Google.
• Chosen to administer DFP workshop event for 30+ publishers on yield optimization and attained a 97% satisfaction rating; acted as an internal consultant on similar workshop events.

New York, NY, US

• Chosen as the foremost liaison between teams, creating advertising proposals for the clients leading to awarded contracts.
• Showcase value in custom sponsorships to offer high impact positioning for premium advertisers, providing specialist knowledge and demonstrating ability to quickly address issues.
• Built specialized sales decks which were later scaled.
• Led clients running campaigns on Investopedia during the transitional period of a website redesign, securing praise for capacity to alleviate client concern while identifying potential issues internally.
• Provided comprehensive account management during advertising campaigns and end of campaign
• Assisted an extensive revamp and improved the RFP and billing process to allow a smoother flow of business.

Bristol, CT, US

New York, NY, US