Douglas Hendricks Email & Phone Number

Augusta, Georgia, United States

Delivered comprehensive formal instruction to 436+ Initial Entry Training (IET) personnel annually in the Satellite Communication Operator/Maintainer Course, ensuring foundational skills and knowledge for new students.● Proposed and implemented improvements to lesson plans, ensuring up-to-date and relevant training materials, while updating academic records and refining instructional content to enhance learning outcomes● Designed and revised quizzes, written exams, and practical exercises, evaluating student knowledge and practical skills to ensure comprehensive assessment and development● Provided academic and performance counseling, enhancing student success and addressing individual learning needs through tailored guidance and support● Conducted End of Course Critique (EOCC) validation for both MOS-Initial (MOS-I) and MOS-Transition (MOS-T) students, ensuring training effectiveness and facilitating continuous improvement● Tested, evaluated, and validated new equipment upgrades, maintaining cutting-edge training standards and ensuring students are proficient with the latest technologies

Camp Humphreys, Korea

Directed the Unit Hub Node (UHN) communication program for the Division, achieving a 96% operational readiness rate, ensuring reliable and seamless communication.● Managed 35 Satellite Communications (SATCOM) links and data networks, ensuring continuous and reliable communication across all operational levels● Led the Tactical Satellite Systems Team, responsible for planning, supervising, and integrating tactical to strategic SATCOM assembly systems, enhancing operational success● Established workloads, work schedules, and maintenance priorities, coordinating logistical support and training subordinates on system operations and maintenance to ensure operational efficiency.● Ensured the health, welfare, training, and accountability of 14 personnel and 6 leaders, fostering a supportive and effective team environment● Managed signal equipment valued at $36M, ensuring its operational readiness and proper maintenance, supporting mission-critical communication needs

Fort Bliss, Texas, United States

Resourced and managed Satellite Access Requests (SARS), Frequency Access Requests (FARS), and Gateway Access Requests (GARS) to ensure effective and uninterrupted communication, optimizing resource utilization.● Conducted network analysis and performed calculations, determining optimal frequencies for the organization, enhancing communication efficiency and reliability● Provided technical and administrative advice to the department through detailed reports and counseling, supporting informed decision-making and operational planning● Utilized the System Planning Engineering and Evaluation Device (SPEED) for topography and environmental analysis of network architecture, ensuring optimal network performance and coverage● Ensured communication connectivity for 40 teams by analyzing and optimizing Line of Sight (LOS) radios and satellite uplinks, maintaining seamless and reliable communication links

Fort Bliss, Texas, United States

Served as Senior Nodal Network Systems Operator/Maintainer, delivering critical communications support to the organization and its major departments, ensuring operational success and operational readiness.● Oversaw the installation, operation, and maintenance of 3 vehicles, 2 generator sets, 1 Joint Network Node (JNN), 1 Phoenix AN/TSC 156, and associated equipment valued at $1.7M+, ensuring optimal performance and reliability● Provided resilience training for all in-processing personnel and leadership at the Ready and Resilient Center (RRC), enhancing readiness and adaptability● Ensured the professional development, training, morale, and combat readiness of 1 leader and 13 personnel, fostering a supportive and effective team environment

Camp Arifjan, Kuwait

Provided technical support to the U.S.-led, 3-star headquarters for Combined Joint Task Force OPERATION INHERENT RESOLVE, supporting NATO and Non-NATO Coalition Forces, DoD Civilians, and Contractors, ensuring seamless operations.● Oversaw Tier 1 and Tier 2 service desk operations, managing a team of 2 leaders, 9 personnel, and 30 civilian contractors, handling daily end-user technical support requests for 5 networks, improving service efficiency● Developed and implemented standard operating procedures (SOPs) for common technical troubleshooting processes, enhancing efficiency and consistency in service delivery, and ensuring high-quality support● Accounted for $2M worth of equipment and supplies, ensuring proper maintenance and inventory control, and optimizing resource management● Managed the migration of 246 computers to Windows 10, ensuring continuous 24-hour operations with zero downtime, minimizing disruption to productivity● Managed and maintained 300+ user accounts, ensuring smooth access to resources and systems for all personnel, supporting operational readiness

Fort Bliss, Texas, United States

Planned, coordinated, and supervised multiple validation and field exercises, enhancing the operational readiness of the organization and ensuring operational proficiency and effectiveness.● Provided vital communications support to the organization and its major departments, ensuring seamless connectivity in diverse operational environments, and enhancing operation success● Oversaw the installation, operation, and maintenance of 3 vehicles, 2 generator sets, 1 Phoenix AN/TRC-156, and associated equipment valued at $1M+, ensuring optimal functionality and readiness● Lead the professional development, training, morale, and combat readiness of 4 personnel and their families, fostering a cohesive and mission-focused team environment

Camp Humphreys, South Korea

Installed, configured, and maintained satellite communications systems and equipment, including antennas, terminals, modems, and associated hardware and software, ensuring optimal performance and functionality. Trained users on proper operation, maintenance, and troubleshooting procedures, improving their ability to use and maintain satellite communications systems.● Ensured proper alignment, calibration, and operation of satellite dishes and equipment, optimizing performance and maintaining reliable communication links● Diagnosed and troubleshot issues with satellite communications systems, identifying root causes and implementing solutions to restore functionality, minimizing downtime● Performed repairs, replacements, and adjustments as needed to resolve technical issues and ensure continuous operation of satellite communications systems● Managed configuring network settings, assigning IP addresses, and monitoring network traffic and bandwidth usage to ensure secure and reliable transmission of data, voice, and video communications● Implemented and enforced security protocols and procedures, protecting satellite communications systems and data from unauthorized access, interception, or tampering, following established security guidelines and encryption standards