Accountable for full cycle high volume recruitment of key positions for multiple departments. Sales, Marketing, Crew Scheduling, Supply Chain and Contact Center. Optimized best marketing practices to attract, hire and retain the most qualified candidates for job fit and culture. Collaborated with all Managers, Directors and VP’s to obtain favorable hiring results.

Responsible for directing the department manager and a team of 12 recruiters to achieve staffing needs while delivering outstanding customer service to all internal and external clients.Managed the full-cycle recruitment of key positions upon the re-opening of 80 club locations – post Covid. Full cycle recruit for management, corporate, and club positions.Collaborated with all Managers, Directors and VP’s to obtain favorable hiring outcomes.

Accountable for improving Flight Attendant and Airport Customer Service on-time performance for Delta Air Lines. Position supported all flight attendant operational concerns, on-time initiatives, safety, and the interests of the business partners; monitored and tracked delays and sent investigation reports to crew and managers.

In charge of building a recruitment team and process to support the full cycle recruitment for 113 locations in 14 states. Developed and implemented a high-volume recruitment process for all club and corporate positions that improved overall retention rates by over 60%.Created enhanced-assessment tools to better identify the most competitive candidates for all positions.Hired and trained a staff of 12 recruiters to support club operations, company culture, and core values.Trained and mentored approximately 250 club managers on behavioral based interview guides questions and processes.Full cycle recruitment for all Executive, Management and Corporate positions.

Accountable for recruitment of key positions for multiple departments and divisions, including Management, Customer Service, Fleet Medical, Interior Design, Marketing, Sales, Call Center, and Shore Operations.

Led a team of 32 managers, administrators and 1600 front line employees in Los Angeles, Orange County and Ontario. Oversaw the implementation and ongoing administration of the base’s Performance Management Program and the creation and administration of annual operating plans, Employee Satisfaction ratings, Customer Service delivery, and Safety/Injury Prevention plans. Conducted Employee Relations investigations while ensuring compliance with policies, procedures and all applicable laws and regulations.