Dedicated and knowledgeable professional with diverse industry knowledge and special talent for identifying opportunities for improvement, contributing to cost reduction, increased productivity, and waste reduction. Provide objective analysis and innovative solutions to a wide range of manufacturing problems including repair needs, cost and productivity optimization, and safety and environmental issues. Leverage cross-functional knowledge to achieve proven track record of operational success as well as excellent safety and compliance record. Proficient in Microsoft Office, Oracle/Oracle Discoverer, Lotus Notes, BMS, AS-400, and Karmak. Areas of expertise include:Warehouse Operations | Quality Management | Customer Service |Production Scheduling | Team Building & TrainingRepairs and Troubleshooting |Cost Control Initiatives | Human Resources Functions | Operational EfficiencyProcess Improvement | Safety Procedures | ISO and OSHA Compliance
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Manufacturing ManagerToyota Boshoku Indiana, Llc Nov 2017 - Aug 2024Princeton, In• Manage logistics operations including customer service and support.• Communicate performance standards that are specific and measurable. • Ensure compliance with all applicable regulatory agencies and company policies/procedures. -
Service ManagerUtility Trailer Interstate Jul 2009 - Feb 2016Cincinnati, Oh• Schedule truck and trailer repair in the shop; lead the repairs and operations of the Service Department and develop work orders for technician assignment.• Interface with customers to provide repair estimates as well as explore other business opportunities.• Direct payroll and conduct performance evaluations for 25 employees. Monitor and measure technician efficiency and technical proficiency.• Calculate effective labor rates and gross profits based on each repair. Increase technician efficiency from 72-89%. • Implement process improvements to achieve optimal operational efficiency. (i.e. technician training and employee retention programs). -
Field Service ManagerCummins Inc. Mar 2004 - Dec 2009West Chester, Oh• Scheduled truck, RV, and generator repairs and communicated repairs to customers.• Processed and maintained warranty claims and customer payments.• Ensured adherence to safety procedures during each repair as Safety Committee Chair.• Licensed as fork truck and crane operator. -
Plant ManagerThree Bond International Jun 1993 - Aug 2003West Chester, Oh• Implemented and maintained ISO-9001, QS-9000, and ISO-14001 certifications.• Oversaw all warehouse operations, facilitated employee payroll, and managed the plant operational budget.• Applied subject matter expertise as a 10-year mixer, machine operator, and licensed fork truck operator.• Created and maintained safety programs as chair of the Safety Committee.• Reduced hazardous waste by 90% and increased on-time delivery from 78-98%.
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Douglas Hoffman
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