Douglas Mcclellan Email & Phone Number

Southborough, Massachusetts, United States

Implemented and managed over 20 incentive programs throughout New England. Collaborated with internal departments to ensure client, customer and vendor needs were met. Led weekly client meetings and quarterly business reviews. Prepared reports for clients regularly to help forecast and budget.

Westborough, Massachusetts, United States

Collaborated with internal departments to improve processes for the incentive programs. Worked with program managers and clients to ensure all needs and wants were met. Created SOP's for processes.

Westborough, Massachusetts, United States

Established new processes within the data processing department and directed cross trainings that reduced customer payment cycles by over a week. Worked with different departments throughout company on the design, implementation and testing of EFI’s Incentive Management System. Led and managed teams on high level projects.

Westborough, Massachusetts, United States

Processed data for complex incentive program submissions with an error rate of less than 1%. Through processing and learning, became expert in HVAC equipment and ratings.

Danvers, Massachusetts, United States

Collaborated with other companies to assemble the 2,000 sq. ft. automated industrial system, the MM LITE. Troubleshot technical issues when they emerged and addressed them with quickness and efficiency. Maintained tidiness by keeping a well-organized workspace and performing a thorough cleanup at the end of each day

Hudson, Massachusetts, United States

Cooperated with several town departments to plan, set up and organize events. Assisted in coordination and execution of the yearly “Pumpkin Fest” which catered to thousands of townspeople. Established excellent customer service skills by assisting walk-in community members and answering incoming office calls