Douglas Dalgarn Pmp Email & Phone Number

District Of Columbia, United States

Lead the Business Process Management function by evaluating existing business processes. Determining and outlining business process improvements and coordinating business process improvement strategies with internal stakeholders. Oversee all aspects related to the implementation stages of business process improvement initiatives.

Frederick, Md

As a Lead Business Execution Consultant, I manage a portfolio of customer remediation projects within the Home Lending, Commercial Banking, and Wealth Investment Management business groups. I run projects associated with regulatory and compliance requirements.I collaborate with executive level stakeholders across a full range of business and operational departments from Home Lending, Audit, Compliance, Data, Legal and l Risk to develop and execute customer remediation solutions totaling over $400 Million.

Developed and managed the data analytics operations used to identify cases of unauthorized sales practices and facilitated the development of corrective action plans within compliance guidelines.Define metric and report requirements for tracking cases within the remediation SLA guidelines.

Led cross-functional team supporting multiple Real Estate Owned (REO) and Property Preservation related technology development projects, with the focus and goal of reducing risk and operating cost associated with default mortgage servicing.Managed the development, design and implementation of a mobile property inspection application resulting in a 150% increase in total number of property inspections completed by internal inspection team members.Leveraged an Agile development methodology to implement rapid system enhancements and coordinate multiple system updates into a comprehensive property management application.Collaborated with external third party vendors to implement an industry leading property repair and maintenance process saving the organization operating costs and increasing property values resulting in higher property resale values.Led multiple cross-functional teams of business stakeholders, enterprise data professionals and external vendors to develop the framework and implementation strategy of the Foreclosure and Asset Management (FAM) data warehouse initiative.

Washington, District Of Columbia, United States

Program Manager for the Loan Quality Initiative (LQI) $68 Million project, managed the coordination of multiple projects within the LQI program. The LQI project aims to improve the data quality and data collection processes associated with loan delivery, property valuation and borrower validation.

Washington, District Of Columbia, United States

Managed a portfolio of credit sensitive assets; which include Manufactured Housing and Government (FHA/VA) loans.Developed business strategies to meet the HERA "Duty To Serve" Manufacted Housing directiveCreate forecast models, servicing transfer models, REO strategies, pricing analysis and recommendations to support key business initiatives.Develop strategic planning efforts to meet existing product volume and regulatory goals Perform market research by accessing both Census and HMDA data to develop product strategies and market analysis presentations

· Managed a team of Sr. Business Analysts that provide project management, business requirement development, implementation support, and consulting services in area of Business Intelligence (BI) for customers across the enterprise. Our role was to be a liaison between the business and IT teams to ensure clear communication and alignment across all requirements. · Developed a Business Requirement Methodology for BI implementations with supporting documentation and templates to successfully capture business requirements. This methodology has been successfully utilized for numerous development efforts and shared with both internal and external business partners. It was also presented at several Business Objects conferences nationwide.

· Managed a team of Sr. IT Developers that provided both business intelligence (BI) and Decision Support Systems (DSS) to customers across the enterprise. Responsible for all phases of the system development life cycle, other responsibilities include: production support documentation, contingency planning, backup and recovery planning, infrastructure diagrams, project plans, requirement documentation, technical system design documentation, test plans and user training materials.· As IT Manager, I was responsible for the design, development and production support of all data warehouse OLAP applications. The system architecture consisted of multi-tier application servers running customized third party software (MicroStrategy and Business Objects) utilizing an Oracle database.· Other duties included: coordinating with other technology teams to ensure priorities remain inline, performing technical research analysis, developing IT strategies in support of mission critical initiatives, attending technical conferences and being a member of the BI Center of Excellence group.

·Acted as the liaison between the Dept. of Justice (DOJ) and the technical development staff. ·Team Lead for the Litigation and New Claims Entry groups. ·Developed the system design specifications, test plans, work schedules, and weekly status reports. ·Communicated directly with the DOJ’s project manager and the technical development staff at DTC.