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Douglas Stephens Email & Phone Number

Sr Contact Center Support Engineer with GM Financial at GM Financial

Location: Cincinnati, Ohio, United States 6 work roles 2 schools

1 work email found @gmfinancial.com LinkedIn matched

✓ Verified Jul 2026 4 data sources Profile completeness 100%

Current company

GM Financial

Role

Sr Contact Center Support Engineer with GM Financial

Location

Cincinnati, Ohio, United States

Company size

7060 employees

Who is Douglas Stephens? Overview

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Quick answer

Douglas Stephens is listed as Sr Contact Center Support Engineer with GM Financial at GM Financial, a with 7060 employees, based in Cincinnati, Ohio, United States. AeroLeads shows a work email signal at gmfinancial.com and a matched LinkedIn profile for Douglas Stephens.

Douglas Stephens previously worked as Sr Contact Center Support Engineer at Gm Financial and Principle Consultant at Enterprise Iron Financial Industry Solutions, Inc.. Douglas Stephens holds Bachelor’S Degree, Bachelors Of Arts, Business Administration from Thomas More College.

Company email context

Email format at GM Financial

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{first}.{last}@gmfinancial.com

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AeroLeads found 1 current-domain work email signal for Douglas Stephens. Compare company email patterns before reaching out.

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Profile bio

About Douglas Stephens

Results-driven Technical Professional with an outstanding work ethic and a no-fail attitude. Driven to assist teams and business partners to achieve operational excellence. Acknowledged as technical subject matter expert who uses technical expertise, process improvement, project management and adaptive skills to launch new initiatives. Welcomed by senior executives, functional leaders, and peers to collaborate with them to resolve challenges. Consistently and reliably met or surpassed system service level agreements (SLAs) and up-time service level goals. Self-motivated to research and learn new technology options. BA Business Administration degree

Listed skills include Telecommunications, Genesys Framework, Contact Centers, Business Process Improvement, and 3 others.

Current workplace

Douglas Stephens's current company

Company context helps verify the profile and gives searchers a useful next step.

Gm Financial

Sr Contact Center Support Engineer with GM Financial

fort worth, texas, united states

Website

gmfinancial.com

Employees

7060

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Company profile

View company profile Email format

6 roles

Douglas Stephens work experience

A career timeline built from the work history available for this profile.

Sr Contact Center Support Engineer

Current

Gm Financial

Cincinnati, Ohio, United States

Sep 2022 - Present

Principle Consultant

Enterprise Iron Financial Industry Solutions, Inc.

Cincinnati Area, Ky

Jun 2018 - Sep 2022

Genesys Build Specialist

Omnikron Systems Inc.

Jul 2017 - Nov 2017

Senior Analyst - Call Center Technology

Johnson & Johnson

Cincinnati, Ohio

Installed and maintained several J&J enterprise platforms including the Genesys solution, premise based Intervoice/Convergys IVR, Verint call recording systems, Genesys and Blue Pumpkin workforce management, Brio/Crystal reporting, Symposium, Octel voice mail menus, Avaya and Cisco IPT and the Siemens Hicom Switch for the Ethicon, ASP and BWI call centers. I was a key business partner providing ongoing evaluations and input for service contract renewal and licensing needs for the call centers. I coordinated with upper management during their yearly budget review and forecasting to ensure business needs are met.

Apr 2005 - Aug 2016

Contractor - Johnson &Johnson - Call Center Technology

Pdr

Cincinnati, Ohio

• Installed and administered the Genesys platform. The EES Call Center was the first to install Genesys. I was the SME for the Genesys system and also designed and developed analytics reports.• Evaluated the reporting structure pertaining to call volume and as a result optimized call queues to accurately depict total call volume• Administered the Vinci video conference switch

Aug 2001 - Aug 2005

Supervisor Of Clinical Engineering And Telecomunications

Deaconess Hospital Cincinnati

Cincinnati, Oh

I managed three technicians who maintained over 1500 pieces of medical equipment, developed yearly budgets for two departments and produced yearly business plans

Jun 1997 - Aug 2001

Team & coworkers

Colleagues at GM Financial

Other employees you can reach at gmfinancial.com. View company contacts for 7060 employees →

PB

Paula Bell Colleague at Gm FinancialGranbury, Texas, United States View → DB

Dipta B. Colleague at Gm FinancialGreater Houston, United States View → AR

Abraham Rodriguez Colleague at Gm FinancialMonterrey, Nuevo León, Mexico View → SR

Saim Rajpoot Colleague at Gm FinancialLahore, Punjab, Pakistan View → CC

Caroline Cochonour, J.D. Colleague at Gm FinancialDallas-Fort Worth Metroplex, United States View → AM

Abigail Muñiz Colleague at Gm FinancialMonterrey, Nuevo León, Mexico View → BE

Brian E. Hale Colleague at Gm FinancialFort Worth, Texas, United States View → AL

Ana Lucia Lo-Buono Moreira Colleague at Gm FinancialSão Paulo, Brazil View → EW

Elda Wong Martínez Colleague at Gm FinancialMonterrey Metropolitan Area, Mexico View → AP

Amy Pratt Colleague at Gm FinancialIndianapolis, Indiana, United States View →

2 education records

Douglas Stephens education

Bachelor’S Degree, Bachelors Of Arts, Business Administration

Thomas More College

Business Administration, Accounting, Statistics

Associate’S Degree, Associate Of Applied Science, Biomedical Electronics Engineering Technology

Cincinnati State Technical And Community College

Electronics with a focus on medical equipment

FAQ

Frequently asked questions about Douglas Stephens

Quick answers generated from the profile data available on this page.

What company does Douglas Stephens work for?

Douglas Stephens works for GM Financial.

What is Douglas Stephens's role at GM Financial?

Douglas Stephens is listed as Sr Contact Center Support Engineer with GM Financial at GM Financial.

What is Douglas Stephens's email address?

AeroLeads has found 1 work email signal at @gmfinancial.com for Douglas Stephens at GM Financial.

Where is Douglas Stephens based?

Douglas Stephens is based in Cincinnati, Ohio, United States while working with GM Financial.

What companies has Douglas Stephens worked for?

Douglas Stephens has worked for Gm Financial, Enterprise Iron Financial Industry Solutions, Inc., Omnikron Systems Inc., Johnson & Johnson, and Pdr.

Who are Douglas Stephens's colleagues at GM Financial?

Douglas Stephens's colleagues at GM Financial include Paula Bell, Dipta B., Abraham Rodriguez, Saim Rajpoot, and Caroline Cochonour, J.D..

How can I contact Douglas Stephens?

You can use AeroLeads to view verified contact signals for Douglas Stephens at GM Financial, including work email, phone, and LinkedIn data when available.

What schools did Douglas Stephens attend?

Douglas Stephens holds Bachelor’S Degree, Bachelors Of Arts, Business Administration from Thomas More College.

What skills is Douglas Stephens known for?

Douglas Stephens is listed with skills including Telecommunications, Genesys Framework, Contact Centers, Business Process Improvement, Cross Functional Team Leadership, Leadership, and Itil.

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