In my current role, I manage and optimize our computerized request management system to facilitate seamless communication on compliance requirements across the organization. My responsibilities also extend to the administration of vehicle GPS software, enabling real-time tracking and operational alerts. I'm in charge of comprehensive policy enforcement, vendor management, document creation, and compliance oversight.Key Documents:I am instrumental in creating essential documentation, including Standard Operating Procedures (SOPs) and User Guides, to align with the company's compliance standards.Key Achievements and Contributions:• Building Access Systems: Led the co-management and customization efforts from 2015 to 2022.• Strategic Purchasing: Conducted in-depth research on pricing and options to inform cost-effective and strategic acquisitions.• Fleet Management: Co-managed our vehicle fleet, ensuring both safety and compliance with contractual and regulatory standards.• IT Support: Offered ongoing IT support, including asset and software tracking, from 2015 to 2022.

During my tenure at Randstad Staffing Services, I served as a Quality Analyst at Wells Fargo's Loss Mitigation Call Center. My role centered on overseeing and evaluating call interactions, with a strong emphasis on optimizing legal compliance.Key Achievements and Contributions:• Operational and Service Excellence: Diligently monitored calls to maintain high operational and service quality levels, providing feedback for call agent performance improvement.• Customer Experience: Monitored calls for Loss Home Preservation specialists, ensuring service quality was maintained at a high standard.• Legal Compliance: Strictly enforced compliance measures to uphold the company’s reputation and mitigate legal risks.

As the co-founder of the Better Together Parent Network, I aimed to improve the emotional well-being and resource accessibility for parents of children with special needs. I played a key role in designing a peer-supported community that facilitated both emotional support and practical assistance.Key Achievements and Contributions:• Respite Care Services: Managed high-quality respite care services, focusing on safe environments that contributed to children's behavioral improvements, social skill development, and life skills acquisition.• Family Case Management: Initiated and led family case management collaborations, resulting in enhanced emotional and practical well-being for families.

- Liaison between System Users and IT. - Experienced collaborating and assisting throughout a company: Systems Users, IT/Programmers, Management, Inter-Departments and Third Parties.- Troubleshooting.- Creating Work Arounds- Managed Operating Systems.- Managed Projects.- Creating Program Enhancement Specifications. - Quality Assurance.

- Liaison between System Users and IT ~ (Help Desk Support) - Troubleshooting- Created Work Arounds.- Managed Operating Systems using systems’ Administrative.- Managed Individual Projects.- Training.- Reporting.

- Performed Quality Assurance reviews to ensure had all closing documents and that they were completed properly.- Distributed loan funds.

- Created Loan Closing documents via data entry.- Performed Quality Assurance checks of underwriter's approval.- Delivered loan documents electronically.- Assisted Post Closing Department in monitoring accuracy of closing documents.

Duties Performed:- Underwriter- Collector- Mortgage Payment Processing.- Mortgage Product Sales.

Positions Held (Last to First):- Program Manager - Senior Care Worker- Care Worker