Doug Hutton Email & Phone Number

Charlotte, NC, US

Reno, Nevada, US

• Lead Global Delivery & Client Success for all CVI products and services, reporting directly to the CEO, managing a P&L of $70M in annual revenue, and overseeing a global team of 80 FTEs and 100+ contractors.
• Executive Sponsor for the largest CVI clients, including Deloitte, ADP, athenahealth, and T-Mobile, ensuring alignment with client needs, maintaining high service standards, and driving sustained customer expansion.
• Improved client Net Promoter Score from a low of 68 to a record high of 91 within 18 months, significantly enhancing client satisfaction and upsell lead flow from delivery to sales.
• Integrated 40 acquired DSG and Primary Intelligence team members into the organization without voluntary attrition while embedding the firm's inaugural SaaS platform into service delivery.
• Reduced delivery timelines for core consulting services by 30% through a first-of-its-kind client success playbook, speeding time to revenue recognition and ensuring consistent, documented client results.
• Enhanced gross profit margins by 3 points, restructuring shared service support teams and eliminating redundancies, leading to $2M in cost reductions over the past 18 months.

Reno, Nevada, US

• Led design, development, and growth of CVI's skills training products, accounting for 75% of the company's revenue and ensuring continuous product innovation to meet evolving market demands.
• Launched the fastest-growing product in company history, Mastering Remote Selling, within two months, generating $7.3M in revenue within two years post-launch, positioning CVI as the leader in digital selling training.
• Re-built the entire training portfolio to transition from 95% in-person delivery to 100% virtual delivery in April 2020, leading iterative product development and reaching version 4 of each offering by June 2021.
• Drove portfolio modernization and enhanced the company's global market positioning while managing an $800K capital budget to overhaul all digital learning assets, localize content, and launch new products.
• Delivered $100K in cost savings by implementing a new sales readiness platform, consolidating two platforms into one to streamline digital content delivery, and migrating 200+ clients and 10K+ users within three months.
• Co-authored The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers, establishing the definitive thought leadership in customer retention and growth strategies within the B2B space.

Reno, Nevada, US

• Led global recruitment, onboarding, and development of 50+ contract facilitators, ensuring a high-performing, scalable team capable of delivering CVI events across diverse regions and customers.
• Achieved a 22% increase in participants rating their training experience as "best ever," significantly enhancing the company's reputation for remarkable service delivery.
• Improved facilitator excellence scores from 75% to 82% by implementing skills-based hiring and prioritizing top-scoring facilitators for key client events, ensuring consistent, high-quality training outcomes.
• Drove a 15% year-over-year increase in client training events by partnering with sales and customer success teams to design tailored training solutions, align facilitator expertise with client needs, and roll out.
• Delivered high-stakes training pilots and large-scale keynotes, webcasts, and new product rollouts, providing direct value to clients while reinforcing the company's thought leadership in B2B sales transformation.

Reno, Nevada, US

Advisor to high-growth revenue organizations looking to accelerate commercial performance. Leader of the Enterprise Executive Forum, a monthly roundtable of senior commercial executives solving shared revenue challenges.

Tel Aviv, IL

Go-to-market advisor for this cutting-edge SaaS company that provides conversational AI to simulate actual discussions with sales reps.

London, London, GB

• Led global Client Service, Operations, and IT teams (50+ FTEs) with accountability for the success of 14,000+ bite-size learning sessions each year; reporting directly to the CEO.
• Reduced cost-of-sales from 22.4% to 20% in FY18, against top-line revenue growth of 24%.
• Enhanced client delivery excellence 10% while reducing Client Services costs 1.5% of revenue through targeted improvements to product offerings, service processes, and facilitator performance.
• Decreased facilitator costs 1% of revenue and increased compensation for top performers 10% by revamping fee and bonus structures for contracted facilitators to drive cost savings and higher facilitator engagement.
• Partnered with the Board of Directors to model future growth in preparation for the sale of the business, providing detailed analyses of past performance by product, solution set, and delivery model to potential buyers.

Chicago, IL, US

• Led product, marketing, go-to-market strategy, and commercial operations for this $13M B2B division, applying The Second City's famed improv teaching to the learning and development challenges of F500 companies.
• Generated $2M in organic revenue growth over three years by creating and launching six new product bundles, uniquely combining live and digital learning content.
• Developed the product strategy and financial model for a $2.5M investment in the SCW Brandstage product under Kantar, a division of WPP, leading to a successful deal closure.
• Drove data-informed decision-making and operational efficiency by defining key business performance metrics and reporting frameworks for sales teams and product lines, providing actionable insights and weekly.

Arlington, VA, US

• Led the design, development, and management of new offerings for CEB Functional Talent Assessments (achieving 94% CAGR) and CEB Sales Effectiveness Solutions (68% CAGR from 2010-2014), driving exponential product growth.
• Directed the complete rebuild and re-launch of CEB Finance, IT, and R&D Talent Assessments, accelerating new bookings by 56% within the first 2 months in the role and delivering the solution 3 months ahead of schedule.
• Led the design and delivery of CEB Challenger Selection & Assessment, generating $4.1M in bookings within two years post-launch, closing 8 pilot clients with sales cycle times 30% shorter than the historical average.
• Built and launched CEB Challenger Opportunity Manager in partnership with Altify (formerly The TAS Group), achieving an on-time product launch within 5 months and personally closing $400K in pilot sales.

Arlington, VA, US

• Served as a client-facing advisor, providing strategic and tactical advice to Chief Marketing Officers and their teams.
• Led C-level workshops and strategy sessions for a 100-client, $4M sales and renewal portfolio.
• Reduced annual marketing planning time by 25% for a Fortune 500 building materials provider
• Facilitated the brand repositioning of a major life insurance product line.
• Created the Council's first e-learning modules and staff development workshops to support tactical improvements for mid-level marketing staff.

Arlington, VA, US

Facilitated client adoption of technology-based marketing planning process, including solution development, launch, and global roll-out to early adopters.

Arlington, VA, US

Managed client engagements implementing supplier management, supplier innovation, and business process management solutions for Fortune 500 procurement organizations.

Arlington, VA, US

B.A., Political Science

M.A., Political Management