Doug Mathias Email & Phone Number

Fort Wayne, Indiana, United States

Responsible for providing high-level second-tier product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.

Fort Wayne, Indiana, United States

Sell and support questions regarding all PHD products. Provide sales and technical support for MDN distributors. Assist customers and distributors with ordering data and product questions.Expedite orders via email or verbal communications to factory. Enter quote requests, as needed. Attend to CS.Requests inbox. Assist customers on Live Chat (Snap Engage). Enter orders and credits. Provide training to other workers.

Fort Wayne, Indiana Area

Responsible for processing requests for PHD custom product developed by PHD Unlimited Unique Solutions® group. Assisted PHD Unlimited Group Manager and Engineering in providing accurate costing and maintaining cost history on previous custom-made products. Provided detailed communication with MDN Distributors, PHD Customers, PHD Sales and Manufacturing to increase PHD Unlimited sales while decreasing PHD Unlimited costs to assist in the overall growth of PHD, Inc.

Fort Wayne, Indiana Area

Complete all necessary investigations of PHD products to ensure customer needs are successfully met. Assist withtraining of new sales force representatives through in-depth knowledge of PHD products. Utilize critical thinking whencustomer information is marginal causing additional challenge to determine a solution. Knowledge share withstakeholders ensure all are concurrent with needs of the application. Cooperate with distributors allowing for successfulsales of PHD products… Show more Complete all necessary investigations of PHD products to ensure customer needs are successfully met. Assist withtraining of new sales force representatives through in-depth knowledge of PHD products. Utilize critical thinking whencustomer information is marginal causing additional challenge to determine a solution. Knowledge share withstakeholders ensure all are concurrent with needs of the application. Cooperate with distributors allowing for successfulsales of PHD products. Utilize 3-D CAD software for development of customer requested data.• Provide technical answers to PHD MDN Distributors and end users of all PHD products.• Leader of development of Inside Sales Catalog Training class.• Assist new employees within the Inside Sales team by providing knowledge of how to use all internal PHD systems.• Developed knowledge of PHD products allowing for positive outcome discussions of issues stemming from externalinquires. Show less

Fort Wayne, Indiana Area

Answered incoming technical inquiries regarding all PHD products. Responded to requests for order status, productpricing, expedite for an early ship date, replacement component part numbers, component pricing schedule andquotation date completion. Became point of contact for foreign distributors. Shared potential sale contact informationto appropriate distributors.• Developed skills needed to become Application Engineer.• Incorporated understanding of how PHD internal… Show more Answered incoming technical inquiries regarding all PHD products. Responded to requests for order status, productpricing, expedite for an early ship date, replacement component part numbers, component pricing schedule andquotation date completion. Became point of contact for foreign distributors. Shared potential sale contact informationto appropriate distributors.• Developed skills needed to become Application Engineer.• Incorporated understanding of how PHD internal systems function as I interacted within those systems.• Fostered a one on one relationship with distributors in hopes they felt confident with my knowledge of PHDproducts.• Completed all PHD training of Product & Technology, PHD Plus, Application School, and Winner Training. Show less

Huntington, In

Responsibilities included 3-D modeling designer for various components used in HVAC control systems as used by Carrier automotive and Carrier commercial customer.Spearheaded intercompany project facilitation involving Customer, Contract Manufacture, Quality Personnel, Product Commodity Manager, Engineering Personnel, and Supply Chain Personnel regarding customer driven product changes through in-depth knowledge of application requirements. Determined exposure, projected impacts, potential… Show more Responsibilities included 3-D modeling designer for various components used in HVAC control systems as used by Carrier automotive and Carrier commercial customer.Spearheaded intercompany project facilitation involving Customer, Contract Manufacture, Quality Personnel, Product Commodity Manager, Engineering Personnel, and Supply Chain Personnel regarding customer driven product changes through in-depth knowledge of application requirements. Determined exposure, projected impacts, potential costs variances, and recommended change implementations.Effectively communicated with Customer, Contract Manufacture, Quality Personnel, Product Commodity Manager and Supply Chain Personnel on customer driven product changes. Determined exposure, projected impacts and potential costs and recommended change implementations.Provided design ideas improving product robustness and reducing costs through collaborations with Product Managers, customer, and suppliers. Cost saving ideas varied from $0.01 per part to $100K per yearly savings.Assisted Global Sourcing Buyer with completion of supplier request for quotation.Communicated directly to United States and Mexico based suppliers regarding design specifications to ensure compliance. Led weekly status meeting, striving to avoid impacts to project schedule.Led proper use of engineering data management by employing PTC Windchill PDMLink versions 9.1 through 10.2.Successfully facilitated Corporate Data Management implementation for eight users - PTC Windchill PDMLink, by acting as internal lead point of contact.Validated and ensured accuracy of submittals by working with internal quality personnel reviewing supplier’s submittal of PPAP, APQP, Process FMEA, and quality warrant package providing feedback information regarding errors or corrections for supplier submitted information.Product deviation support with quality department personnel. Show less

Huntington, In

Contract engineer working for United Technologies Electronic Controls based in Huntington, Indiana.Responsibilities included 3-D modeling designer for various components used in HVAC control systems as used by Carrier Commercial customers.

Markle, In

Collaborated with Engineering Design group increasing profitability in manufacturing through utilization of APQP tools.Developed manufacturing processes.Interacted with all personnel on problem solving.Developed internal documentation drawings for use with production manufacturing systems through understanding of customer supplied information.Ensured product quality by assisting with design of manufacturing tooling.Interacted with all manufacturing processes guaranteeing… Show more Collaborated with Engineering Design group increasing profitability in manufacturing through utilization of APQP tools.Developed manufacturing processes.Interacted with all personnel on problem solving.Developed internal documentation drawings for use with production manufacturing systems through understanding of customer supplied information.Ensured product quality by assisting with design of manufacturing tooling.Interacted with all manufacturing processes guaranteeing customer’s design requirements were met. Show less

Markle, In

Contract designer working for Wayne Metals, LLC based in Huntington, Indiana.Developed manufacturing processes.Developed internal documentation drawings for use with production manufacturing systems through understanding of customer supplied information.

Huntington, In

Participated with High Velocity Manufacturing Team to develop necessary skills to become a Conveyor Systems Design Engineer.Completed setup and integration of conveyor systems to various packaging machinery.Assisted with development of new conveyor designs through implementation of new concepts. Maintained database of “Bill’s Of Material” through internal Enterprise Resource Management software.Member of Design Standard's Team with responsibilities for insuring that all conveyor… Show more Participated with High Velocity Manufacturing Team to develop necessary skills to become a Conveyor Systems Design Engineer.Completed setup and integration of conveyor systems to various packaging machinery.Assisted with development of new conveyor designs through implementation of new concepts. Maintained database of “Bill’s Of Material” through internal Enterprise Resource Management software.Member of Design Standard's Team with responsibilities for insuring that all conveyor design assemblies use current information.Improved and revised CAD drawing database facilitating efficient manufacturing.Provided engineering support to Mechanical Engineering Department and OEM Sales Department ensuring required work on time completion.Validated cost quotation by providing technical support to OEM Sales, tested new designs, traveled with sales for technical support, and reviewed design concerns. Show less

Huntington

Assembled mechanical conveyor components.Installed electrical controls for conveyors, as well as placement of photoelectric control devices into conveyor systems.Placed/plumbed pneumatic control devices.Performed final inspection of finished conveyor systems, including debugging of electrical, pneumatic, and mechanical equipment.

Huntington, In

Fabricated components used in the assembly of conveyor systems. Activities included cutting, drilling, shearing, and deburring.

Bachelor Of Science (Bs), Business Administration, 3.937

Completed studies in Business Administration. Completion in December, 2017. Graduated with Honor, 2018

Associate Of Science Degree In Industrial Engineering Technology

Quality Certificate

Associate Of Science Degree In Mechanical Engineering Technology