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Douglas Schmidt Email & Phone Number

Cybersecurity Engineer | Security Analyst at Rapid7
Location: Land O' Lakes, Florida, United States 3 work roles 3 schools
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Current company
Rapid7
Role
Cybersecurity Engineer | Security Analyst
Location
Land O' Lakes, Florida, United States
Company size
1918 employees

Who is Douglas Schmidt? Overview

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Douglas Schmidt is listed as Cybersecurity Engineer | Security Analyst at Rapid7, a with 1918 employees, based in Land O' Lakes, Florida, United States. AeroLeads shows a matched LinkedIn profile for Douglas Schmidt.

Douglas Schmidt previously worked as Technical Support Engineer at Rapid7 and IT Service Operations Analyst at Rooms To Go. Douglas Schmidt holds Bachelor'S Degree, Information Technology, 3.2 from University Of South Florida.

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Rapid7

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About Douglas Schmidt

I'm a passionate Information Technology graduate from the University of South Florida with a strong foundation in Cybersecurity, Networking and Technical Support.In my current role as a Cybersecurity Support Engineer at Rapid7, I effectively carried out a wide range of responsibilities, including technical troubleshooting, customer support, and escalation management. My performance was marked by key metrics that showcased my dedication to delivering exceptional service and value. I consistently achieved a customer satisfaction (CSAT) score of 99% and was known for handling the highest number of cases on the team.Another area where I made a significant impact was in training and onboarding new hires. My approach was characterized by efficiency and a commitment to ensuring newcomers could contribute quickly and effectively to the team. I was able to successful bring our new talent up to full capability within 30 days when the average timeline was 45 days. This translated into faster resolution times for customer issues and increased team productivity.In my roles at Rapid7, I also actively participated in documentation, product feedback, and continuous training and development to stay ahead of the constantly evolving cybersecurity landscape. I am actively working 7 branches of the InsightVM product while also troubleshooting Metasploit, InsightIDR, and Insight Agent issues at a high and efficient volume while maintaining customer satisfaction.My balanced work philosophy is something I bring with me to every role I take on. I am a driven and hardworking professional who knows when to buckle down and get the job done. At the same time, I believe in cultivating a positive and fun work atmosphere that fosters creativity and collaboration. I love being able to tackle new tasks and getting the chance to dive into something new and learn as much as any job has to offer. I am actively seeking opportunities to apply my technical and leadership skills in a dynamic and innovative environment where I can contribute to transformative projects and technological advancements.

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Douglas Schmidt's current company

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Rapid7
Rapid7
Cybersecurity Engineer | Security Analyst
boston, massachusetts, united states
Website
rapid7.com
Employees
1918
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3 roles

Douglas Schmidt work experience

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Technical Support Engineer

Current
Rapid7

Tampa, Florida, United States

As a Cybersecurity Support Engineer at Rapid7, I have effectively carried out a diverse set of responsibilities, including technical troubleshooting, customer support, escalation management, documentation, product feedback, and continuous training and development. Key Achievements: ♦ Implemented new troubleshooting techniques that led to a 25% reduction in the average resolution time of customer issues ♦ Successfully resolved 80% of complex technical issues within the agreed service level agreement (SLA) ♦ Achieved a customer satisfaction score of 99% by providing timely and effective technical supportSkills: LDAP · VMware vSphere · Vulnerability Assessment · VMWare ESXi · Nmap · Remediation projects · Log Analysis · Jira · Python (Programming Language) · Grifana · Solarwinds · Powershell · JavaScript · JSON · Network Troubleshooting · Amazon EC2 · Windows System Administration · PostgreSQL · Information Security Analysis · Linux System Administration · Cybersecurity · Vulnerability Management · Network Security · System Administration · Wireshark · Trouble shooting · DHCP · Domain Name System (DNS) · Mac OS · Linux · Windows · Remote Troubleshooting · Business Applications · IPsec

Apr 2022 - Present

It Service Operations Analyst

Rooms To Go

An an IT Service Operations Analyst at Rooms to Go I assisted in supporting multiple enterprise operating systems, hardware platforms and software. Monitored and maintained our Network and Security infrastructure by watching our for alerts, whether it be a Store's network going down or an Antimalware action triggered even in Microsoft Azure.Key Achievements:♦ Troubleshot Cisco APs, routers, SD-Wans to maintain uptime and connectivity for Corporate and Stores♦ Lead resolution efforts during high/major Incidents and CSIRT events by troubleshooting, escalating as needed, documenting timelines, and issuing notifications.♦ Facilitate Change Management by creating and updating Change tickets, along with associated notifications, for end users, partners, and vendors

Sep 2019 - Aug 2023

Information Technology Service Desk

Rooms To Go

Seffner, Florida

May 2018 - Sep 2019
Team & coworkers

Colleagues at Rapid7

Other employees you can reach at rapid7.com. View company contacts for 1918 employees →

IB Irina Browne Irina Browne Colleague at Rapid7Boston, Massachusetts, United States View → RL Raphael Larue Raphael Larue Colleague at Rapid7Tlalpan, Mexico City, Mexico View → CQ Caitlin Q. Caitlin Q. Colleague at Rapid7Belfast, Northern Ireland, United Kingdom View → MA Mahjabeen Ahmad Mahjabeen Ahmad Colleague at Rapid7Delhi, India View → LO Lochlainn O'Néill Lochlainn O'Néill Colleague at Rapid7Newry, Northern Ireland, United Kingdom View → AM Anna Mccarthy Anna Mccarthy Colleague at Rapid7Cambridge, Massachusetts, United States View → JC Jay Chow Jay Chow Colleague at Rapid7Singapore View → CB Christie Bootland Christie Bootland Colleague at Rapid7Reading, England, United Kingdom View → CM Ceara Mccurdy Ceara Mccurdy Colleague at Rapid7Belfast, Northern Ireland, United Kingdom View → LM Louise May Louise May Colleague at Rapid7Belfast Metropolitan Area, United Kingdom View →
3 education records

Douglas Schmidt education

Bachelor'S Degree, Information Technology, 3.2

University Of South Florida

Activities and Societies: Coach on the USF Collegiate Team and Assist and coordinating events as part of the counsel of the USF League.

Associate Of Arts (A.A.)

Pasco Hernando State College

Activities and Societies: Video game club Volunteering for eventsObtained my AA Degree Graduated with a GPA of 3.0

Bachelor Of Engineering, Information Technology

University Of South Florida
FAQ

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What company does Douglas Schmidt work for?

Douglas Schmidt works for Rapid7.

What is Douglas Schmidt's role at Rapid7?

Douglas Schmidt is listed as Cybersecurity Engineer | Security Analyst at Rapid7.

Where is Douglas Schmidt based?

Douglas Schmidt is based in Land O' Lakes, Florida, United States while working with Rapid7.

What companies has Douglas Schmidt worked for?

Douglas Schmidt has worked for Rapid7 and Rooms To Go.

Who are Douglas Schmidt's colleagues at Rapid7?

Douglas Schmidt's colleagues at Rapid7 include Irina Browne, Raphael Larue, Caitlin Q., Mahjabeen Ahmad, and Lochlainn O'Néill.

How can I contact Douglas Schmidt?

You can use AeroLeads to view verified contact signals for Douglas Schmidt at Rapid7, including work email, phone, and LinkedIn data when available.

What schools did Douglas Schmidt attend?

Douglas Schmidt holds Bachelor'S Degree, Information Technology, 3.2 from University Of South Florida.

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