Doug Wilson, Mstm, Cipm, Lean Six Sigma Email & Phone Number

Alpharetta, Georgia, US

Full business, Sales, P&L, product management & client success responsibility for Aptean's CEP ERP solutions in North America

Alpharetta, Georgia, US

Full business, Sales, P&L, product management & client success responsibility for Aptean's ERP solutions in North America

Alpharetta, Georgia, US

Full business, P&L, product management & client success responsibility for Aptean's ERP solutions Encompix, DTR, Axis, Cimnet, Compiere, Intuitive, ActivPlant, and IRMS | 360.

Atlanta, GA, US

• Key leader in coordinating the day-to-day global operations and managing the P&L of a SaaS/InsurTech/consulting company driving customer success, business efficiencies, cost management, and rationalization, human.
• Proven effective leadership and support to the CEO in all requested global business operational duties to increase margins and revenue.
• Key member of management team for company’s professional services teams ensuring effective and efficient client implementations and account management leading to 30% growth in sales to current clients.
• Lead the account management of client renewals on a global basis. Manage all contractual negotiations to create long term partnerships and to maintain 97% client retention.
• Successfully manage and coordinate all company vendors, procurement and expense control at or below annual budgets resulting in 10-20% cost reduction in each of the past 2 years.
• Key member of management team for company’s global data privacy and protection program ensuring company and client data privacy and protection compliance. CIPM certificated leader in privacy program administration.

London, GB

• Coordinated the day-to-day global operations and P&L of a SaaS/InsurTech/consulting company driving corporate growth. Managed global employees across departments for operational success and efficiencies, along with all.
• Revised global contracts and contract processes/management for standardization which led to better customer implementations and service, doubled sales revenues, thus increasing profit margins.
• Global Risk Manager for the eSolutions group. Identified, mitigated and managed business risks on a global scale.
• Initiated, implemented plan and managed global legal counsel in individual countries to provide counsel as needed on contracts for both clients and vendors.
• Managed global human resources team and liaison with Aon Corporation human resources department resulting in an increase in employee satisfaction.
• Successfully managed the business continuity team to manage, test and prepare for any business interruptions of the global business units.

London, GB

• Managed the day-to-day operations and P&L of a SaaS company. Assessed, mitigated, tracked and managed enterprise-wide risk. Assisted peer senior managers in daily management of their groups as needed which included.
• Established and implemented technology support group. Led technology services and software quality assurance.
• Promoted to senior operations manager within 1 year reporting to CEO to lead all business operations and implement a more efficient approach to company growth resulting in an increase in margins in first year.
• Managed all human resources functions.
• Launched a structured client stewardship program which improved customer satisfaction and retention which helped company reach their client retention goals for first time in 2 years.
• Implemented, coordinated and managed the global instance of Salesforce.com which led to decreasing the length of the corporate sales cycle.

Bachelor, Landscape Architecture

Master Of Science, Technology Management