Doug Levi Email & Phone Number

Pleasant Prairie, Wi

Pleasant Prairie, Wi

Pleasant Prairie, Wi

• Translated business requirements into innovative solutions as part of a multi-functional team (including business sponsors, domain leaders, business and technical analysts, user interface designers and developers, and usability specialists).• Enhanced Alight’s Web and mobile products by creating usable information architecture, creating journey maps, developing user and client goals, as well as leading “design thinking” sessions.• Oversaw all aspects of UX projects through collaboration with design and usability teams.• Ensured the team adhered to customer experience and user interface design standards by guiding the design, prototyping, and usability testing efforts. Participated in post-launch activities by evaluating the customer experience and translating the results into product improvements.• Redesigned Dependent Verification Center, which achieved operational improvements after three months of going live. Operational improvements include16% less call volume, 13% less documents received, and 17% less repeat calls. • Improved the Alight HR mobile app by bringing in new functionality, enhancing the overall user experience, and giving it a fresh look and feel. Added promotional feeds to keep users up-to-date on important action items, site features, and important topics; re-skinned the app, giving it a fresh, modern look and feel; added a robust help section which includes trending topics, “Ask Lisa” (an intelligent virtual assistant), and appointment scheduling.• Built content management system for Alight’s HR website, allowing client teams and clients to add and modify information on the site.• Created the information architecture, branding, and design of several content pages for Alight’s Smart-Choice Accounts, the company’s reimbursement accounts product.

Lincolnshire, Il (Virtual)

• Collaborated with the product development team to understand the vision and business goals for the HR Business Process Outsourcing (HR BPO) division, and then to create innovative, market-leading Web solutions that impress clients, satisfy customers, and support business objectives. • Drove the discovery, scope, and requirements definition process for customer experience projects. • Guided the design, prototyping, and usability effort for assigned projects, and ensure that the team adheres to customer experience and user interface design standards.• Understood the business use of the product and the associated process flows to provide effective user interface designs.• Worked as part of a multifunctional team (including business sponsors, domain leaders, business and technical analysts, user interface designers and developers, and usability specialists) to translate the business requirements into innovative solutions.• Coordinated all aspects of the project from an organizational perspective: collaborate with design and usability, create and ensure adherence to project plans, coordinate project plan with overall project schedule.• Identified and communicated potential risks and mitigation strategies for Web solutions.• Participated in post-launch activities to evaluate the customer experience and translate the results into actionable suggestions for improving the customer experience.• Stayed connected with other Customer Experience (CE) teams within Aon Hewitt to ensure the customer experience is consistent across all service offerings and delivery channels.

Lake Forest, Il

• Accountable for the user experience, visual design and the creation of a range of e-tactics consisting of stand-alone email campaigns, multi-tactical marketing campaigns (including email, home page promotions, banner ads, and landing pages), transactional emails, Web design, and Intranet development.• Involved in a variety of marketing initiatives ranging from national direct marketing integrated campaigns, brand promotions, market expansion, product line expansion, private label brands, product category discounts, service offerings, small business, shift, acquisition, reactivation, Grainger branding, and employee communications.• Designed and produced transactional and trigger emails, consisting of order and non-order confirmations, abandoned shopping cart and weather trigger emails.• Constructed and developed home page, promotional content and static pages on new Grainger.com platform. • Created front-end information architecture, visual design and final production for ProQuest Industrial Supply – Grainger’s consumer initiative, deployed on Amazon.com.• Redesigned Talking Shop – Grainger’s monthly e-newsletter.• Provided feedback to designers and writers regarding layout and content.

• Responsible for information architecture, visual design/branding, and overall customer experience (CE) of HR outsourcing (HRO) website for Fortune 500 companies within Hewitt’s Creative Design and Human Factors department.• Design lead for the creation of the overall concept, brand, design, and information architecture for multi-million dollar HRO website.• Facilitated requirements meetings with subject matter experts to create a product that meets the needs of the business, client, and end user.• Worked with business analysts to understand and gather requirements/use case scenarios to create intuitive and efficient prototypes used for functional specifications and development.• Streamlined the design/development process by creating a reusable suite of HTML and cascading style sheets. Files were leveraged by designers, production specialists, and development resources, and used across all HRO website implementations.• Performed as lead CE consultant responsible for day-to-day user experience tasks and deliverables on two high profile clients’ HRO website implementations. Consulted on over 15 other HRO websites over a span of four years.• Created more than 100 self-service transactions for HRO and benefits websites.• Built a stand-alone compensation tool, which integrated an editable/scrollable grid, allowing users to make compensation recommendations to entire teams at once instead of individually.• Constructed and maintained a robust HRO website demo, enabling the sales team to successfully engage and sign new MPHRO clients.• Ensured that over 60 custom branded demos met design standards by reviewing with designers, providing feedback, and confirming demos reflected prospects' corporate branding.

• Created concepts and designs within a variety of media while working closely with design team.• Led projects from conception through completion, implementing all facets of creative development, production and pre-press.• Assisted video direction and art directed production for promotional video.• Worked on an array of designs for logos, packaging, brochures, catalogs, advertisements, websites, and touch-screen applications.

• Designed an assortment of printed material from original layout through client handoff.• Ensured all electronic files were output ready, and trained other designers on similar techniques.• Developed logos, packaging, point-of-purchase displays, brochures, sell sheets, calendars, and baseball cards.• Art directed photo shoots for products such as water pumps and magnetic ferrite cores.• Managed computer network, which included set-up and maintenance of file server and over 15 workstations.