Doug Levi Email & Phone Number

Pleasant Prairie, WI

Pleasant Prairie, WI

Pleasant Prairie, WI

• Translated business requirements into innovative solutions as part of a multi-functional team (including business sponsors, domain leaders, business and technical analysts, user interface designers and developers, and.
• Enhanced Alight’s Web and mobile products by creating usable information architecture, creating journey maps, developing user and client goals, as well as leading “design thinking” sessions.
• Oversaw all aspects of UX projects through collaboration with design and usability teams.
• Ensured the team adhered to customer experience and user interface design standards by guiding the design, prototyping, and usability testing efforts. Participated in post-launch activities by evaluating the customer.
• Redesigned Dependent Verification Center, which achieved operational improvements after three months of going live. Operational improvements include16% less call volume, 13% less documents received, and 17% less repeat.
• Improved the Alight HR mobile app by bringing in new functionality, enhancing the overall user experience, and giving it a fresh look and feel. Added promotional feeds to keep users up-to-date on important action.

Lincolnshire, IL (Virtual)

• Collaborated with the product development team to understand the vision and business goals for the HR Business Process Outsourcing (HR BPO) division, and then to create innovative, market-leading Web solutions that.
• Drove the discovery, scope, and requirements definition process for customer experience projects.
• Guided the design, prototyping, and usability effort for assigned projects, and ensure that the team adheres to customer experience and user interface design standards.
• Understood the business use of the product and the associated process flows to provide effective user interface designs.
• Worked as part of a multifunctional team (including business sponsors, domain leaders, business and technical analysts, user interface designers and developers, and usability specialists) to translate the business.
• Coordinated all aspects of the project from an organizational perspective: collaborate with design and usability, create and ensure adherence to project plans, coordinate project plan with overall project schedule.

Lake Forest, IL

• Accountable for the user experience, visual design and the creation of a range of e-tactics consisting of stand-alone email campaigns, multi-tactical marketing campaigns (including email, home page promotions, banner.
• Involved in a variety of marketing initiatives ranging from national direct marketing integrated campaigns, brand promotions, market expansion, product line expansion, private label brands, product category discounts.
• Designed and produced transactional and trigger emails, consisting of order and non-order confirmations, abandoned shopping cart and weather trigger emails.
• Constructed and developed home page, promotional content and static pages on new Grainger.com platform.
• Created front-end information architecture, visual design and final production for ProQuest Industrial Supply – Grainger’s consumer initiative, deployed on Amazon.com.
• Redesigned Talking Shop – Grainger’s monthly e-newsletter.

• Responsible for information architecture, visual design/branding, and overall customer experience (CE) of HR outsourcing (HRO) website for Fortune 500 companies within Hewitt’s Creative Design and Human Factors.
• Design lead for the creation of the overall concept, brand, design, and information architecture for multi-million dollar HRO website.
• Facilitated requirements meetings with subject matter experts to create a product that meets the needs of the business, client, and end user.
• Worked with business analysts to understand and gather requirements/use case scenarios to create intuitive and efficient prototypes used for functional specifications and development.
• Streamlined the design/development process by creating a reusable suite of HTML and cascading style sheets. Files were leveraged by designers, production specialists, and development resources, and used across all HRO.
• Performed as lead CE consultant responsible for day-to-day user experience tasks and deliverables on two high profile clients’ HRO website implementations. Consulted on over 15 other HRO websites over a span of four.

• Created concepts and designs within a variety of media while working closely with design team.
• Led projects from conception through completion, implementing all facets of creative development, production and pre-press.
• Assisted video direction and art directed production for promotional video.
• Worked on an array of designs for logos, packaging, brochures, catalogs, advertisements, websites, and touch-screen applications.

• Designed an assortment of printed material from original layout through client handoff.
• Ensured all electronic files were output ready, and trained other designers on similar techniques.
• Developed logos, packaging, point-of-purchase displays, brochures, sell sheets, calendars, and baseball cards.
• Art directed photo shoots for products such as water pumps and magnetic ferrite cores.
• Managed computer network, which included set-up and maintenance of file server and over 15 workstations.