Doug Magie Email & Phone Number

San Mateo, California, United States

I deliver essential services and personalized support to the working poor through social work management. By ensuring clients are fed, clothed, healthy, housed, amid collaborating with other inter-agencies, they are offered assistance to create their own stability and remain an active, successful part of our community. My team is focused on, and dedicated to, assisting the homeless, and fighting poverty.

San Mateo, Ca

I resolve customer issues by phone and in person, requiring quick action and excellent judgement with a high level of ownership. I am a member of the store's opening and closing teams, including responsibility for back office cash management. I build customer and peer relationships to exemplify corporate culture of outstanding service through clear, effective communication and strong interpersonal skills.

Foster City, California

As an IBM Accelerated Value leader I served as single point of contact and trusted advisor for 15 well known clients. Devoted to proactively advise clients to plan software deployment and maintenance projects. I took the lead to help resolve support escalations. I collected feedback from customers and interact with engineering and product management to help them understand what customers require and what product enhancements are needed.I have a proven record of success to enhance the customer experience through continuous proactive and personalized engagement. Have minimized risks of system downtime by providing proactive remote and on-site services to optimize customer’s environments. Have helped to facilitate information sharing across business units to reduce communication barriers.Improved customer success through rolling out new technology and provide associated training programs. Highly skilled in providing fast access to highly skilled technical resources to implement business initiatives, and improve workflow efficiency. Have excellent communication and interpersonal skills to build strategic alliances and motivate others throughout project life cycles.

Foster City, Ca

As an IBM Senior Education Consultant I instructed classes for many Sterling Commerce and IBM applications for customers, partners, and other IBM employees, and acted as a trusted customer advisor.With my energetic teaching and management skills I am able to teach in a wide variety of classroom environments. I have conducted Instructor-led training sessions using virtual environments, on-site, and classroom settings. I can combine blended learning techniques to break down complex topics into solid knowledge points.

San Mateo, Ca

Delivered all pre-packaged education courses to Sterling employees, customers, and partners. Presented all education course ware either in-house, on-site, or online. Improved user effectiveness and skill retention by developing and delivering advanced Configurator course. Repackaged available course ware, tailoring specific courses to customer needs.

Redwood Shores, Ca

Reported to VP of Product Strategy to support Sales organization requirements when working with prospective customers. Key creator of all product demonstrations for Marketing, Business Development, and partner relationships. Developed and presented all training for Sales Engineers to demonstrate new product functionality.

San Mateo, Ca

Worked as technical liaison for the company’s flagship application. Summarized opportunity specific competitive analyses for sales team. Gathered, prioritized, and managed user requirements for product releases.

San Francisco, Ca

Partnered with Account Managers as technical representative to demonstrate product functionality at customer sites in the U.S, Asia, and Europe. Created training material for new product features to be utilized by all company organizations. Managed QA and Technical Support groups.