Doug Mitchell Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis Area

Working closely with software developers, customer care, quality assurance, and installation engineers to complete successful projects for client companies. Determining project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements. Confirming product performance by designing and conducting tests.

Greater St. Louis Area

Planned support for 3,200 new end users, Rollout Support Center, during five (5) week phased implementation of custom CRM software from People Soft including issue triage, issue escalation, and leadership team communication processes. Supported Project Lead with coordinating deliverables via SharePoint and Microsoft Project.Planning | Project Management | CRM | Application Implementation | Design | Business Liaison

Greater St. Louis Area

Served as liaison between Operations and Technical Support working closely with business-line leaders to understand their technology needs, managing software customization development, leading testing events/testing coordination, and training staff on upgraded software.Saved over $150,000 and increased productivity by 6,500 hours per year after successfully implementing a new Virtual Desktop Infrastructure (VDI) for 85 Medical Group Practices with over 1,800 employees to improve workflow and introducing new technology to the division. Led eight (8) major application and monthly upgrades of the Electronic Health Record (EHR), including Medical Group Applications, as Project Manager ensuring successful implementation.Business Liaison | Leadership | Application Implementation | Workflow ImprovementPlanning | Project Management | Technical Training | Application Support | Change Control

Greater St. Louis Area

Managed Application Support Team of nine (9) employees supporting the NextGen Electronic Health Record (EHR) software and Nuance speech to text software.Transitioned 1800 users in 85 locations to a new customized release of NextGen (EHR) and led Change Control initiatives ensuring documentation of all modifications of software.Application Implementation | Leadership | Project Management | Business LiaisonPlanning | Deliverables | Resource Allocation | Change Control | Technical Training

Greater St. Louis Area

Served as Project Lead for implementation of operations effectiveness solutions including assessment of current business systems and development of improvement processes.Developed and executed project work plans and revisions as appropriate to meet changing requirements.

Greater St. Louis Area

Led complete project life-cycle including design, testing, installation, and documentation of business solutions for oil and gas refineries, chemical plants, and power generation plants.Achieved a 75% migration success rate after working closely with clients to develop business cases demonstrating a 2% increase in product yield by utilizing the features of the latest system. Reduced nuisance alarms 25%, or 500 events, for a power generation plant by working with the client to redesign their alarm management system. Project Life-Cycle | Project Scope | Deliverables | Resource Allocation | Design | TestingApplication Implementation | Planning | Documentation | Change Control | Technical Training

Greater St. Louis Area

Responsible for leading alarm management software implementation projects.Implemented and supported software applications at a number of different facilities in the Power Generation, Cement, Oil & Gas, Food & Beverage, and Chemical industries.Project Management | Business Liaison | Planning | Leadership | Technical Training

Austin, Texas Area

Conducted high-impact regional seminars in more than 30 countries aimed at creating projects from installed base and non-installed base customers.Generated $4 Million in purchase orders, $8 Million in project quotations, and 2,500 leads as a result of regional seminars demonstrating new product enhancements.Business in 30 Countries | Team Leadership | Sales Support | Planning | Consulting

Austin, Texas Area

Provided Technical Sales Support to global sales staff by responding to phone calls/e-mails from the field, giving product demonstrations at customer facilities, and training the sales force on the latest upgrades to product lines.

Masters Business Administration

B.S., Chemical Engineering