Doug Perkerson Email & Phone Number

Purchase, Ny, Us

Louisville, Kentucky, Us

Improved network performance through monitoring and precise adjustments based on that monitoring.Improvements made to both production and traffic capture fabrics.

New York, Ny, Us

Spearheaded the design, deployment, maintenance, and support of a cost-effective network visibility infrastructure featuring TAPs and SPANs connected to a Cisco Nexus Data Broker transport layer. Revealed excessive network utilization and enhance capacity planning using CA PM/NFA to collect and report NetFlow data. Reduced projected infrastructure costs by 50% through strategic solution that improved utilization and visibility. Improved internet-facing issue resolution by 40% through deployment and configuration of ThousandEyes monitoring systems. Aligned company visibility goals with infrastructure initiatives despite limited budget by hand-picking a global packet capture network solution that achieved all objectives with minimal investment. Executed complete CA Netflow Analysis module update with zero downtime and no significant loss of date to prepare for the decommissioning of Adobe Flash.

New York, Ny, Us

Eliminated 85% of all deployment-related outages by transforming a struggling network operations department to establish core standards and technical device configuration documentation in an environment with few standardized processes. Managed and coached a team of five engineers to drive network automation, introduce efficient tools, and achieve documentation goals. Slashed manual intervention in incident tickets by 60%-90% through the introduction of automated network responses using an IPSoft solution for certain identified incident types. Reduced non-automated ticket resolution time by 50% following the introduction of automation that increased available technical resources. Fostered deeper insight into infrastructure design principles and their implementation by providing subject matter expertise on standards development, ultimately driving the resolution of 30% of incidents without escalation Maintained network service standards including DNS, AAA, NTP, SNMP, SYSLOG, and Netflow across all network infrastructure (Cisco, Arista, Palo Alto, and F5). Successfully validated hardware and configuration standards through lab testing and documentation of results. Identified and implemented tools to improve network management including SYSLOG for the collection and analysis of system logs of network devices and NetBrain for as-built documentation for company sites.

New York, Ny, Us

Managed, mentored, and engaged a highly productive team of 22 engineers to identify and resolve day-to-day network operations challenges while minimizing impact to the end user.  Improved team’s ability to employ creative problem-thinking and root cause analysis, drive positive customer interactions, and execute critical maintenance to mitigate network risks. Boosted senior level engineering response for SEV1 issues and collaborated with cross-functional teams and executive leadership to drive network initiative alignment with key concerns and objectives.

New York, Ny, Us

Leveraged Subject Matter Expertise to serve as Team Lead for the 12-member global Tier 3 Network Escalations & Implementations group. Shaped team responsiveness and performance as the top escalation point for all customer-impacting issues involving network equipment including routers, switches, firewalls, WAP, VOIP, and VPN devices. Orchestrated project management, customer and stakeholder relations, and vendor management for a prominent global RAS deployment and the deployment of a customized client solution to 16,000+ customers. Managed and supported equipment spanning Cisco PIX/ASA and Check Point firewalls, Blue Coat Proxy SG and AV, Cisco CSS, and Cisco Access Control Server (ACS).

Us

- Maintained all network components including routers, switches and firewalls across 11 remote locations.- Implemented 3030 VPN concentrator to provide access to remote users, branch locations and vendors.- Designed and implemented corporate routing structure. Routing protocols included RIP, EIGRP, and BGP.- Converted company from legacy voicemail to Cisco Unity including extensive call handler design and configuration.

- Managed a team of five that supported servers, network, and end-user infrastructure.- Ensured the maintenance of servers, switches, routers, and firewalls producing an uptime exceeding 99.9%- Planned and implemented a Citrix desktop replacement solution

- Tested applications for errors and quality issues - Produced test scripts to automate testing of applications - Entered quality defects into bug management system - Provided on-site product installation for global customers - Worked as a representative between customer and development - Performed on-site and in-house custom VB 5.0 programming

Dallas-Fort Worth, Texas, Us