Versatile, results-oriented professional, with diverse IT experience. Hands-on, self-starter with excellent organizational, problem solving, analytical and communication skills. Adaptable, with proven ability to learn quickly and function effectively in rapidly changing environments. Strong customer service mindset with proven ability to build strong customer and vendor relationships and improve quality of service to the customer.Specialties: Customer Service, Service Level Agreement, Process Improvement, Help Desk, Desk Side Support, Disaster Recovery, Pandemic Planning, Mainframe, Remedy, PC Lifecycle, Crystal Reports, Access Office, SQL, Contract Negotiation, Software Licenses compliance, VPN, Automate, Connectwise, Active Directory, Office 365, Google mail
Listed skills include Process Improvement, Disaster Recovery, Customer Service, Crystal Reports, and 15 others.