Darryl Owens Email & Phone Number

Responsible for all network designs within Gogo global network.Work with other engineering teams on future projects to be deployed in the Gogo Network determining network requirements and feasibility of solutions with the network. Escalation point for tier 4 engineers.Providing recommendation to the Director of engineering regarding multi-tiered engineering organizational changes.Training team of network engineers and providing Visio diagrams and requirements for changes rolling out to the production network. Work with PMO (Program Management Office) to gather requirements from the business and work with engineering teams for LAB testing and production rollout.

Led 2 teams of network design engineers in Routes/Switch and Security roles.Designed two datacenter locations to provide active/standby functionality physical and logical topologies.Implemented N+1 network redundancy with Gogo’s secondary datacenter.Upgraded Gogo’s datacenter from Cisco 7609 to Nexus 7k/5k/2k & ASR9k platforms.Implemented Palo Alto firewalls to provide content filtering services.Implemented BGP load balancing solution for MPLS backbone connectivity reducing cost of over-utilizing a single 1gb link.Implemented F5 load balancers to replace EOL Cisco ACE appliance & ACE module.Escalation point for complex troubleshooting session that are impacting production users.

Created MOPS for datacenter operations team to implement in production networks.Created network designs to support business requirements within the datacenter networks.Provided training for Datacenter engineers and Network Design Engineers.Supported all lab POC testing and vendor selection for Pre-production deployments.Provided Tier 3 support for all production impacting related issues.Migrated Gogo’s primary datacenter from static routing to dynamic OSPF protocol.Implemented routing solution to replicate data between Gogo's primary and secondary data centers.

Provided Tier 2/Tier 3 support for all production impacting issues.Reviewed MOP’s from Network Engineering verifying changes are ready for production rollout.Implemented complex network changes handed down by network engineering teams.Lead team of datacenter engineers.Provided training for other datacenter team members.Provided RCA for production related issues to management.Implement IPS solution for internal and public facing application systems.

Provided RCA for production related issues to management and recommending design changes to Network Engineering if needed. Implemented MOP in production provided by network engineering.Provided tier 2 support for all production impacting issues. Implement changes within ACE load balancers when required by the business. This involved moving Customer traffic between Portal environments. Provided real time support for other operational teams requiring production network changes. Trained other DataCenter members regarding the production with white board sessions, explaining the physical and logical topology throughout the Datacenter. Assisted with secondary single threaded datacenter buildout.

Provided coordination and/or escalations of network issues to the appropriate engineering and operations teams.Used monitoring and trouble isolation tools in order to successfully identify, understand and resolve network problems.Provided support with completion of cell site network build out.Engaged and troubleshot network issues with Telco to provide resolution.Provided remote assistance with installation of 3825 Cisco router and 3560 Cisco switch providing troubleshooting/configuration assistance as needed.

Remotely directed on site technicians in Cisco router installations, including remote testing of CSU/DSU for managed WAN product offeringTested the quality of installation and performance of T-1 circuits Served as primary problem determination contact between local exchange carriers, ATT tiered support, and customer during site installationsTested final LAN connectivity by opening up customers LAN interfaces through user acceptance testing

Mounted Servers within cabinets within the specification presented by IBM.Mounted Cisco Switches 6500 series within the specification presented by IBM.

Associate Of Applied Sciences Degree, Computer Network Systems

Computer Network Systems

High School Diploma

General Education

Education record

General Education