Doyle Olson Email & Phone Number

Surprise, AZ, US

Glendale, Arizona, United States

Glendale, Arizona, United States

• Responsible for the coaching, development, and career pathing for a team of Member Service Specialists
• Panel Interview Committee (PIC) Member, responsible for candidate interviews and making hiring decisions
• Point of Contact (POC) for creating, presenting, and implementing processes for New Hire onboarding
• Brought on to lead/manage a future sales initiative that will generate revenue for the business unit
• Member of the Culture Committee responsible for boosting morale and creating a positive culture throughout the Member Services Center

Surprise, Arizona, United States

• Managed 14 Sales Agents servicing 17 clients offering multiple products and services
• Co-facilitated weekly status report/pipeline calls with clients
• Increased team productivity by 225% within 5-week period through static coaching sessions and role plays
• Successfully moved 9 of 12 accounts out of escalation through team coaching and development
• Responsible for team scheduling, budgeting, and pivots necessary to meet Client expectations

United States

• Promoted to Sr. leader due to exceptional performance, running a hybrid role as Supervisor/Center Manager
• Oversaw and managed call center of 70 SDR's working on client demand generation campaigns
• Increased deliverables productivity by 60% over previous 90-day benchmark
• Progressed from least productive to highest productive global contact center in 5 months
• Retained U.K.'s HQ site by course correcting Market Qualified Leads Deliverables productivity
• Responsible for center budget and SDR payrollI was also responsible for managing the relationship with the Arizona Department of Corrections (ADOC) due to leveraging incarcerated resources for the Sales and Marketing.

United States

• Improved employee performance by boosting morale through coaching and team building
• Worked to ensure revenue, pipeline and campaign performance results were achieved by managing sales representative performance
• Established standards ensuring campaigns achieved objectives through successful collaboration with Clients
• Organized and facilitated numerous Client call reviews and pulse checks
• Created and maintained positive working relationships with various levels of partner staff (AZ Dept. of Corrections and Televerde), ensuring security guidelines were met and compliance issues/concerns were properly.
• Point of Contact for administrative functions, IT functions, and new hires Supervisor onboarding/ramp up

United States

• Trained and developed an average 15-20 new hires as well as internal employee transfers, monthly
• Accountable for business metrics affiliated with the call center environment
• High level of responsibility for documenting and recording associate behaviors and coaching
• Extremely adaptable, training multiple lines of business
• Successful completion of Transition to Leadership program
• Instructional Skills Workshop certification

United States

Responsible for new sales by means of internet, telephone, and floor traffic. Administrative duties included Inventory Management, operational expenses, monetary transactions, balances, and customer collections. I was also responsible for new hire training and employee management.Winner of an annual Regional Telemarketing event, top contender in various.

United States

United States

United States

United States