Associate Director - Delivery Partner
CurrentDelivery Partner ensures client needs are satisfied by constructing partnerships between Client Partner Executive (CPE), clients, vendors, and managing the implementation of these partnerships to ensure positive client satisfaction.Customer Success- Act as primary service delivery point of contact for customer needs, requirements and expectations.- Build a track record of referenceable customer success stories that achieve high levels of business value and customer satisfaction.- Work collaboratively with customers to improve delivery performance and brings innovations to the account.Commercial Success- Manage cost, schedule, deliverables, and quality to deliver solutions to customers, per the contract- Build a network of personal customer executive relationships (business leaders + IT leaders) on customer accounts served.- Identify opportunities for growth and expansion through being a recognized trusted advisor. Lead the entire delivery team to actively identify and drive opportunities to grow out scope.- Support account leadership and other partners, including A&IS, in identifying and pursuing commercial opportunities to drive profitable growth.- Own service delivery quality, including transformation, automation, and quality; track and reports on service level attainment/objectives (SLAs/SLOs).
