Forward-thinking trusted Delivery Partner Executive with extensive delivery experience. A self-starter who is driven to learn, improve and succeed. Proactive in resolving issues with exceptional organizational and communication skills. Works closely with the cross-functional teams, operational teams for customer satisfaction. Accountability for managing Delivery in critical customer account, PMs, programs, and projects. As a professional, I have been lucky to be involved in diverse areas with rich insights into business process. I have a vast experience of managing expectations and providing excellent customer service. I take ownership of any problems that arise, and works hard to implement the policies and procedures laid down by the company directors. My greatest strength is my ability to continually raise the bar in anything I do. Profile Snapshot - • Client-Centric Leadership: Acts as the single point of contact for clients, fostering strong partnerships to achieve financial goals, enhance client satisfaction, and deliver innovative solutions.• Operational Excellence: Leads service delivery teams to balance quality, cost management, and audit-readiness while meeting service level agreements and budgets. • Strategic Problem-Solving: Collaborates on contract solutions, identifies opportunities, and integrates services to drive continuous improvement and operational innovation.• Trusted Delivery Partner: Serves as the single point of contact for delivery, aligning client satisfaction and financial goals while collaborating closely with the Client Partner Executive (CPE) and Practice Executive (PE).My Strengths:• Finance and Cost Management• Contracts Management • Customer Relationship• Software Renewals• Vendor Management• Global Delivery ManagementTechnologies Handled:• Email and Collaboration (Microsoft Exchange, Lync, Domino), MDM (Citrix, airwatch), • Middleware Services: Webshphere, Weblogic, IIS • Platform Services: Virtualization Wintel• Database Services: Oracle, Exadata, SQL• Anti-Virus: Mcafee, Trend Micro, FireeyeAccomplishments• Awarded for customer value creation for displaying outstanding performance• Rock Star Award for delivering exceptional business outcomes