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David Flickinger is listed as Engagement Director | Professional Services at Salesforce at Salesforce, a company with 46706 employees, based in Portage, Michigan, United States. AeroLeads shows a work email signal at pnc.com and a matched LinkedIn profile for David Flickinger.
David Flickinger previously worked as Engagement Director | Financial Services & Insurance at Salesforce and Portfolio Owner Sr., VP | Retail Banking Technology at Pnc. David Flickinger holds Master Of Business Administration (Mba), Business Administration And Management, General from Western Michigan University.
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High-performing, award-winning leader with extensive experience in executing digital transformation projects and enhancing business processes. Senior business leader known for influencing strategic execution through deep industry and product expertise, particularly in financial services and contact centers. Proven in both execution and business analysis, including due diligence, industry/competitive trends, and strategic direction. Expert in crafting and executing strategic roadmaps for sustainable growth and competitive advantage. Trusted advisor skilled in guiding cross-functional teams, ensuring project synergies, and achieving high levels of customer satisfaction. Effective relationship builder with a strong track record of collaborating with C-suite executives to drive strategic initiatives and foster a unified vision for success. Committed to fostering a culture of innovation and continuous improvement, empowering teams to exceed goals. Balances risk, profitability, employee experiences, and technical tradeoffs. Thrives in matrixed, fast-paced organizations, mobilizing diverse teams for successful outcomes.Gallup StrengthsFinder ‘Top Five’:- Achiever- Restorative- Learner- Focus- Significance
Listed skills include Leadership, Banking, Customer Experience, Employee Engagement, and 34 others.
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Portage, Michigan, United States
Delivery expert across a portfolio of products, engaging partners to develop and articulate comprehensive implementation proposals. Relationship builder, ensuring strategic alignment, offering prescriptive guidance, and ensuring customer success.In my role, I also:Ensure business value is identified and realized (directly and indirectly)Leverage industry.
Kalamazoo, Michigan, United States
Led five agile product crews in the development & implementation of Retail Banking (Consumer & Small Business) deposit products on a Modern Core Banking Platform. Championed enablement of core banking capabilities within modern technology solutions to enable innovation and business transformation.In my role, I:Set strategic vision for highly complex.
Kalamazoo, Michigan
Accountable for ensuring the consistent delivery of an exceptional customer and employee experience for an enterprise wide Salesforce CRM implementation.Serving as the voice of the customer, my primary responsibilities included:Led UX/UI Design StrategyGuided Change Management StrategySteered Analytics StrategyServed as an Ambassador for.
Kalamazoo, Michigan
Cast a vision for our product (Salesforce CRM)and define priorities of our Scrum Team that ultimately lead to the realization of our desired outcomes. Additional responsibilities included:Serving as the voice of the customer, fostering a strong relationship, with frequent connection to the end user.Developed new ideas and initiatives that improved the.
Kalamazoo, Michigan
Responsible for defining Omnichannel Sales, Service, and Share of Wallet strategies for the PNC Contact Center as well as creating a strategic plan for execution.Additional responsibilities included:Aiding in defining the role of the Contact Center in the future business environment.Connecting Retail Strategic and Capital Plans to strategy.Identifying.
Kalamazoo, Michigan
Led four groups of 150-200 FTE (600+ total) across multiple sites. Additional responsibilities included:Partnering with Product & Line of Business Managers.Operationalizing strategic vision while connecting to the end to end customer experience.Identifying root cause roadblocks to drive process improvement.
Kalamazoo, Michigan Area
Group Leader of Consumer Service within the PNC Contact Center in Kalamazoo, MI. Direct reports included 13 Team Leaders and over 200 Financial Service Consultants.As the primary point of contact for the PNC customer base, my responsibilities included:- Servicing & Problem Identification/Resolution- Management & Mitigation of Risk- Exceeding Customer.
Kalamazoo, Michigan Area
Team Leader of 18 Business Banking Financial Service Consultants which served Small Business Clients & Internal Customers across all channels.Servicing responsibilities included:- Lending - Deposits- Treasury Management- Online Experience- Portfolio Management
Kalamazoo, Michigan Area
Coached 15 Financial Sales Consultants in multiple facets of performance inclusive of Inbound & Outbound Sales, Customer Relationship Expansion & Retention, Increasing Share of Wallet.Key Performance Indicators (KPIs):- Average Handle Time- Scheduled Adherence- Lending Sales - Deposit Sales
Kalamazoo, Michigan Area
Serviced incoming calls from new & existing Credit Card Customers. Responsible for Servicing and Sales of Balance Transfers and Ancillary Product Set.* 1/155 Balance Transfer Sales in 2005 - Recipient of National City Sales Champion Award, 2005.
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Merrill Oakes ☁
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Atlanta Metropolitan Area, United States
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Daniela Bedolla
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México, Mexico, Mexico
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Bingyu Huang
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Greater Seattle Area, United States, United States
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Jesús Menor Martínez
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Greater Madrid Metropolitan Area, Spain
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Maddie Deveau
Colleague at Salesforce
Indianapolis, Indiana, United States, United States
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Melissa Bennett
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Boston, Massachusetts, United States, United States
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Chikara Ito
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Japan, Japan
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松下一郎
Colleague at Salesforce
Kanagawa, Japan, Japan
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Sakamoto H.
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Japan, Japan
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Tuaha Buksh
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Toronto, Ontario, Canada, Canada
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Finalist for Dr. Henry Beam MBA Award for Excellence Graduated Magna Cum Laude, 2012
Graduated Cum Laude, 2009.
Quick answers generated from the profile data available on this page.
David Flickinger works for Salesforce.
David Flickinger is listed as Engagement Director | Professional Services at Salesforce at Salesforce.
AeroLeads has found 1 work email signal at @pnc.com for David Flickinger at Salesforce.
David Flickinger is based in Portage, Michigan, United States while working with Salesforce.
David Flickinger has worked for Salesforce, Pnc, and National City Bank.
David Flickinger's colleagues at Salesforce include Merrill Oakes ☁, Daniela Bedolla, Bingyu Huang, Jesús Menor Martínez, and Maddie Deveau.
You can use AeroLeads to view verified contact signals for David Flickinger at Salesforce, including work email, phone, and LinkedIn data when available.
David Flickinger holds Master Of Business Administration (Mba), Business Administration And Management, General from Western Michigan University.
David Flickinger is listed with skills including Leadership, Banking, Customer Experience, Employee Engagement, Management, Relationship Management, Credit, and Retail Banking.
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