Jim Parsons Email & Phone Number

Dayton, Ohio Area

• Provide technical project leadership, detailed business analyses, and facilitation for strategic projects
• Participate in ideation, requirements analysis, user interface design and usability, prototyping, implementation, quality assurance, maintenance, and ongoing support for strategic ServiceNow initiatives
• Assisted with the creation of Reed Elsevier’s strategic ServiceNow CMDB
• Contributed as Scrum Master and developer as part of an Agile team that designed and implemented a custom Data Center Infrastructure Management (DCIM) solution integrated with Reed Elsevier’s ServiceNow CMDB; this.
• Enhance and maintain Reed Elsevier's custom Service Catalog/Portal, Incident/Change Management, and Discovery/Orchestration subsystems
• Implement and maintain integrations between ServiceNow and internal DevOps release processes, xMatters, NICE InContact, Infoblox, and CyberArk

Research Triangle Park, NC

Designed commercial-quality performance analysis tools; database performance engineering and benchmarking support (large scale); on-site performance consulting; critical account support (pre- and post-sales)

Dayton, Ohio Area

Started up remote field office; on-site performance consulting; critical account support (pre- and post-sales)

Dayton, Ohio Area

Kernel- and database-level performance engineering and benchmarking; QA of UNIX OS