Dave Smith Email & Phone Number

Chicago, Il

• Utilize SQL Server, Report Builder and ASP programming skills to:o Improve design flaws and fix bugs with daily business interfaceo Create and format reports into PDF and Excel documents• Test for efficiency and bugs in client web portals, ensuring full functionality and user-friendly interfaceAccount Manager, Customer Service Specialist• Acted as liaison for account communications, reviewed and funded account contracts, processed invalid policies and checks and applied payments to proper accounts, recording in ledger• Prepared contracts for funding, ensuring contract met minimum requirements, paperwork in order and dealer coding correct for payouts• Validated data and funded contracts, sending appropriate paperwork to respective parties• Weekly checkups on invalid contracts, taking necessary steps to get contract funded• Managed and discussed policies and logistics with customers, dealerships and coverage providers• Processed cancellation requests, making sure required information was submit and followed up with coverage providers when necessary

Chicago, Il

• Identified problems and inconsistencies with data to ensure continued accuracy of traffic data provided• Discussed missing and suspect traffic data directly with clients and troubleshot to correct errors in data

Chicago, Il

• Monitored sales calls for quality and training purposes• Entered and analyzed data on ROI sheets • Answered customer issues regarding their personal accounts by maintaining phone and email queue

Chicago, Il

Entered and verified data from surveys for marketing research

Chicago, Il

• Input, processed and shipped all sales orders• Handled all customer inquiries and concerns via e-mail and over the phone• Tracked and ordered inventory, ensuring customer orders shipped in a timely manner

Chicago, Il

• Entered patient information through Siebel CRM system and Microsoft Excel• Handled confidential information on a daily basis with care• Performed administrative tasks for special projects• Aided in assembly and distribution of materials for marketing campaigns• Organized application data and materials for High School Summer Research Program• Organized and assembled kits and bags for events and informational purposes• Assisted Walk Manager in marketing campaigns by informing potential donors of upcoming events

Bundang, South Korea

• Worked with Research and Development department to choose level-appropriate instructional material• Tutored students one-on-one and in small groups to prepare them for tests, competitions, projects and interviews• Managed and created competitions and plays, performed by students for parents• Coached and evaluated speeches for competitions• Assisted in recruitment, training and orientation of new teachers, including class specific DVD training, cultural assimilation• Designed and implemented curriculum lesson plans for a variety of classes, including SAT, iBT and CBT TOEFL, Advanced Writing, Social Studies, Science, Literature, and Conversational English• Input and evaluated student scores, while tracking and evaluating progress on a daily basis• Discussed student progress and ways to enhance classroom curriculum with management• Led meetings to discuss teaching strategies and student performance

•Provided information and service to customers, involving daily transactions, addressing inquiries.•Marketed bank products and services (CDs, Savings Accounts, Checking Accounts, Higher Interest Accounts, Internet Banking, Credit Cards, Debit Cards…)•Extensive cash handling.