Dave Smith Email & Phone Number

Chicago, IL

• Utilize SQL Server, Report Builder and ASP programming skills to:o Improve design flaws and fix bugs with daily business interfaceo Create and format reports into PDF and Excel documents
• Test for efficiency and bugs in client web portals, ensuring full functionality and user-friendly interfaceAccount Manager, Customer Service Specialist
• Acted as liaison for account communications, reviewed and funded account contracts, processed invalid policies and checks and applied payments to proper accounts, recording in ledger
• Prepared contracts for funding, ensuring contract met minimum requirements, paperwork in order and dealer coding correct for payouts
• Validated data and funded contracts, sending appropriate paperwork to respective parties
• Weekly checkups on invalid contracts, taking necessary steps to get contract funded

Chicago, IL

• Identified problems and inconsistencies with data to ensure continued accuracy of traffic data provided
• Discussed missing and suspect traffic data directly with clients and troubleshot to correct errors in data

Chicago, IL

• Monitored sales calls for quality and training purposes
• Entered and analyzed data on ROI sheets
• Answered customer issues regarding their personal accounts by maintaining phone and email queue

Chicago, IL

Entered and verified data from surveys for marketing research

Chicago, IL

• Input, processed and shipped all sales orders
• Handled all customer inquiries and concerns via e-mail and over the phone
• Tracked and ordered inventory, ensuring customer orders shipped in a timely manner

Chicago, IL

• Entered patient information through Siebel CRM system and Microsoft Excel
• Handled confidential information on a daily basis with care
• Performed administrative tasks for special projects
• Aided in assembly and distribution of materials for marketing campaigns
• Organized application data and materials for High School Summer Research Program
• Organized and assembled kits and bags for events and informational purposes

Bundang, South Korea

• Worked with Research and Development department to choose level-appropriate instructional material
• Tutored students one-on-one and in small groups to prepare them for tests, competitions, projects and interviews
• Managed and created competitions and plays, performed by students for parents
• Coached and evaluated speeches for competitions
• Assisted in recruitment, training and orientation of new teachers, including class specific DVD training, cultural assimilation
• Designed and implemented curriculum lesson plans for a variety of classes, including SAT, iBT and CBT TOEFL, Advanced Writing, Social Studies, Science, Literature, and Conversational English

• Provided information and service to customers, involving daily transactions, addressing inquiries.
• Marketed bank products and services (CDs, Savings Accounts, Checking Accounts, Higher Interest Accounts, Internet Banking, Credit Cards, Debit Cards…)
• Extensive cash handling.