My name is Akilah Murphy Sharp. I recently finished my Ph.D. I am an organizational leader with more than 20 years of experience in the financial sector with a focus on leadership, management, customer service, and coaching for ongoing performance improvement to achieve individual and team improvement to achieve common organizational goals. As an organizational leader, I lead and supervise all aspects of managing a financial institution branch office. I oversee all hiring, team member and in-branch leadership development, disciplinary action to include termination, compliance with practices, and documentation. I lead the execution of high customer service quality including having managed throughout the Coronavirus pandemic.I am the author of four short personal development books, consistently seeking ways to expand and develop myself while also assisting others to do the same.I am a member of the Society of Industrial-Organizational Psychology (SIOP), American Psychological Association (APA), and two honors societies for academic achievement: Alpha Sigma Lambda Honor's Society and the Golden Key Honors Society.