Drew Gorman Email and Phone Number

• Communicate with grocery buyers around product, sales, and promotions• Execute demonstrations at regional grocers, promoting brand awareness• Communicate face to face with customer base and closed direct sales

• Communicate with students and third parties regarding receivable account balances, past due invoices, and payment/financial aid options via email and phone, inbound and outbound• Investigate, document, review, and resolve escalated student issues related to outstanding balances• Adhere to, enforce, and improve standardized policy and procedures related to learner account collection and billing activity• Maintain required records and update systems with credit/collection information for use in reporting, audits, and accounting backup• Help develop trainings for employee retention and development • Project manage for improvement of student experience through online forms

• Answered between 30 phone calls and 25 emails daily from learners and internal business partners• Identified and resolved problems for individuals by tracking cases and finding resources to answer questions• Served as FASAP subject matter expert reviewing financial aid exception appeals for learners• Provided support to 45 representatives needing assistance with system navigation, policy, process and guidance on challenging financial aid issues• Served as a member of the leadership team when learners request a supervisor or in escalated situations • Strived to balance competing interests between internal partners and Financial Aid while ensuring regulations and the learner experience are met• Built relationships with internal partners to obtain insights into their roles and find synergies• Counseled learners with out of the box solutions for learners reaching their annual or lifetime financial aid limits