Drew Wallace Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Offering hotel investors and developers an out of the box, business intelligence tool to handle data aggregation, reporting, and analysis for asset management and acquisitions.

Los Angeles Metropolitan Area

Hotel investment, development, and advisory handling all aspects of hotel real estate.

Greater Los Angeles Area

• Oversaw four luxury assets totaling 3,300 rooms, +$500 million in revenue, and $1.8 billion in asset value in Florida, Arizona, and Hawaii• Identified and evaluated multiple ROIs including guest room additions, improved use of restaurant and retail space, and expansion of meeting space and recreational facilities• Directed hotel closures and 85% reduction in operating expenses in four weeks due to Coronavirus pandemic

Greater Atlanta Area

Support the growth of Davidson's portfolio through acquisitions, management takeovers, and new developments. Respond to RFPs and pursue potential investments through market analysis and hotel underwriting, pairing the opportunities with and presenting them to the appropriate equity partner, and facilitating all areas of the acquisition from the initial look through, due diligence, coordination with internal teams, and closing/transition. Responsibilities:• Market research and site visits to understand current supply and demand dynamics • Complete in-depth underwriting including zero base departmental buildups and full segmentation in conjunction with internal stake holders• Property/site specific due diligence on behalf of equity partners • Source and recommend debt and equity options per industry standards• Assemble proposals and respond to RFPs

Greater Atlanta Area

Establish, monitor and execute the investment strategies for Davidson’s properties to maintain and enhance existing hotel value by working in conjunction with Business Development and all other departments within Davidson to ensure translation of the Investment Thesis into an actionable investment strategy for each asset in the Davidson portfolio.Responsibilities:• Assist in transition of properties into and out of portfolio• Conduct site visits in conjunction with asset valuation• Identify and underwrite potential value enhancement opportunities• Conduct market studies and write asset plans for review by ownership• Plan and monitor renovation schedules, scope, cost, and financial returnsAccomplishments:• Various roles supporting and planning transition and pre-opening of 10 properties totaling 2,500 rooms and 170,000 SF of meeting space• Assisted in planning and monitoring of renovation schedules, scope, cost, and financial returns totaling over $70 million across five properties• Underwrote and presented numerous ROI opportunities including rooms conversion, F&B reconcepting, and service outsourcing• Developed business intelligence platform and robust reporting for tracking property performance against proformas

Atlanta, Georgia

Support our operations field teams and hotels to drive performance and success in our business. This includes tactical insights on specific territories or metrics as well as larger strategic reviews and ongoing business process improvements to ensure the organization is functioning effectively and efficiently.Responsibilities:• Business owner of current reporting and planning tool, BizPlanning, used by Franchised Performance Support (FPS) for target setting and review process• Provide FPS with templates and guidance for portfolio reviews with owners and operators• Ongoing review and updating of FPS portfolios to ensure optimal alignment and resource deployment• Review and consolidation of all reporting for operations to create a consistent understanding of our performance and provide actionable insights to the teamAccomplishments:• Led portfolio review process by FPS for all key ownership accounts • Reviewed FPS portfolio alignment and created process for assigning new hotels and accounts within the FPS business model

Atlanta, Georgia

Consult with various global product teams, regional support teams, and hotels to design, operationalize, and implement hotel facing programs throughout the Americas region.Responsibilities:• Regional point of contact for global product teams prior to and during implementation• Consult on global and regional projects providing operational expertise and regional perspective• Lead regional working groups supporting projects during implementation Accomplishments:• Conducted 2014 pilot for global guest experience program with $855,000 budget, delivering program at 25% of cost and within timeline• Developed detailed processes and timelines for implementing new technology application requiring establishing new hotel processes, administrative support, and training of up to 10,000 hotel and field based employees• Completed proof of concept for migrating our operations portfolio review and planning to Oracle Business Intelligence (OBI) and sun setting existing Access application• Contributed to the over hall of IHG’s operations project implementation processes to align with the reorganization of the operations department to an owner-centric franchise performance support model

Atlanta, Georgia

Supporting and working closely with our Latin America & Caribbean operations teams to drive performance in our managed and franchised hotels around the region.Responsibilities:• Provide broad analytical support to Latin America operations and finance teams regarding monthly hotel and regional performance• Research hotel specific and market or currency related issues and their impact on individual hotel and overall regional financials• Coordinate with above property operations, sales, and Revenue Management teams to prepare and approve financial budgets and ongoing forecasts • Present monthly financial results to executive teamsAccomplishments:• Built multiple excel models and SOPs for a redesigned managed and franchised budget process allowing for greater integration of various support teams and more accurate long range budgets and forecasts• Breakeven and displacement analysis for Holiday Inn Aruba during $20 million renovation• Lead the process for performance reviews and budget approval with ownership groups

Singapore

Short term engagement to perform a feasibility study for an integrated resort in Manila’s Pagcor Entertainment city.• Site visit and thorough exposure to the surrounding market and competitive hotels• Historical and future supply and demand analysis of Manila Hotel Market by source and segment• Facilities and planning recommendation for entire hotel including restaurant themes, room size and design, and overall guest experience expectations• Utilization and business mix forecast for rooms, F&B outlets, pool & spa, banquet space, meeting space, and retail area• Ten year operating proforma based on expected revenues and operating costs

Singapore

Internship with Four Seasons Singapore and regional corporate office learning Four Seasons operational and guest experience standards and helping create a culture of revenue management and revenue management tools for the AMEA region.• Daily review of operations, glitches, and service recoveries; setting room blocks, greeting VIPs and responding to special guest requests• Coordinate with sales and catering for special events and groups to ensure consistent Four Seasons experience• Coordinate with house keeping to quickly turn rooms and prepare for daily check ins.• Built excel revenue management model to interface with Avero Slingshot software and Opera reports to standardize F&B revenue management throughout AMEA

Honolulu, Hawaii

Primary support to the Business Development teams helping manage the operations of the department and our interactions with other key stakeholders.Responsibilities:• Broad support in creating and implementing Business Development and Marketing strategy• Coordination with Pricing and Underwriting teams for proposal and contract generation and auditing• Lead distribution and administration of accounts among all Business Development ManagersAccomplishments:• Built Salesforce database and processes to support lead generation and manage accounts• Developed multiple Key Performance Indicator reports for Marketing and Business Development teams to track weekly sales quotas

Honolulu, Hawaii

Drive sales in the leisure market segment by developing relationships with wholesalers, travel agencies, and OTAs and proactively building local and global social media presence for the Marriott Hawaii cluster of hotels.Responsibilities:• Conducted familiarization tours, site inspections, and online webinars to market our product and develop relationships with travel agents and wholesalers• Develop value add programs and packages to create a unique guest experiences• Manage all social media platforms for the cluster and individual hotels; Facebook, Linkedin, and TwitterAccomplishments:• Managed two direct response social media and internet marketing campaigns to increase brand and destination awareness; received active responses from over 250,000 unique users• Managed Marriott Spirit of Aloha Bus Tour, a four-week sales blitz through 12 major cities on the U.S. mainland, led to estimated 11% increase in occupancy and 40% increase in revenue across five resorts, as well as served as a foundation for numerous mainland sales events and customer appreciation parties• Implemented unique value add Makana Gift program; local welcome amenity for guests booking through valued wholesalers and travel agents

Hong Kong

Summer internship focused on creating a formal process and model to support DFS development opportunities around the world. • Conducted research and analysis of emerging markets in Asia, the Middle East, and Eastern Europe to identify strategic opportunities for DFS• Built excel model to define, quantify, and standardize criteria for future analyses of potential new markets• Presented to executive team with key market findings and suggested entry strategies• Traveled to meet development teams and tour new and potential operations in Macau, Singapore, and Hong Kong

Honolulu, Hawaii

Multiple internships at various Outrigger properties under Outrigger and franchise flags. Rotations through all operational departments with full time positions in Front Office and Valet.• Deliver a consistent guest experience within the framework of the brand and it's mission• Coordinate with House Keeping and Sales to prepare for check ins and check outs, special events, and groups• Learn room cleaning techniques and departmental structure for House Keeping

Bachelor Of Arts, International Relations

Activities and Societies: Princeton University Competative Swimming and Diving Team (PUCSDT), Phi Kappa Sigma Fraternity (PKS), Tiger Inn.

Masters In Management Of Hospitality, Hotel Management

Activities and Societies: Hotel Graduate Student Organization - HGSO

Study Abroad, Politics

Spent the fall semester of 2007 studying abroad. Studied politics, law, and history. Free time was spent traveling the UK or Europe.

High School Diploma, Sciences