In my positions of IT Director at SENTEL and IT Manager at Oliff PLC, my responsibilities included maintaining the IT infrastructure and network security of a top government contractor and a leading intellectual property law firm. I have over 20 years of experience in IT management, and help desk support, working with various industries and clients. I have a proven track record of improving the efficiency, reliability, and performance of IT systems, as well as providing excellent customer service and troubleshooting skills. I have also contributed to the process improvement and problem solving of several projects, using my technical expertise and analytical abilities. I am passionate about IT and always eager to learn new technologies and best practices. I value teamwork, innovation, and customer satisfaction, and I strive to deliver high-quality IT solutions that meet the needs and expectations of the organization and its clients.