Windows Systems Engineer managing five call centers for Covered California Health Benefit Exchange. Focused on working with the service, technology and operations teams on the project. Primary responsibility includes – Management and operations of 2 disparate Microsoft Active Directory forests, Vmware and Hyper-V server environment including 200+ Win2008 -2012 servers. Application and client management using Systems Center Configuration Manger 2012 and VDI-Horizon View to maintain 2500 Windows 7 clients. Comfortable using Powershell scripting and console for administrative automation and queries. Managed the expansion of two new CalHeers service centers adding 1000 new desktops and supporting environments. Responsible for application integration testing and validation. Provide 3rd level support for problems and incidents and additional mentoring of desktop support teams in MS Windows, Active Directory and standard IT service processes.

Primarily responsible for the installation and configuration of desktop and server tools. Defined the server and desktop images and confirms the base tools. Responsible for build-out and maintenance of environments including IBM InfoSphere Information Server suite, FileNet Enterprise Content Management Servers and WebSphere Application servers. Manages coordination between development teams and hardware or software subject matter experts designing proof of concept prior to the retirement of FTB legacy data and application systems. Additional responsibilities include defining the configuration and installation procedures for the core development tools and providing ongoing support in the following areas: Security and User administration, license administration, Imaging updates, Technology Updates, Ongoing Installations. Environment responsibilities include managing the environments used for development and testing. This includes managing the configuration across the architecture components and working with the configuration management team to control the automated deployment and installation of the Adobe LiveCycle Server components used for document imaging and management and daily system administration of associated production systems. Used Powershell and python scripting to automate client installations and updates to Rational Application Developer (Eclipse) and WebSphere Application servers.

Lead Engineer and Windows support liaison for the California Public Employees Retirement System- Accenture Team on the Pension System Resumption project including daily management of 450 workstations. Design and administration of separate Active Directory and supporting infrastructure for development and testing environments. Responsible for design, testing, refinement and deployment of the Windows 7 workstation image including supporting network provisioning infrastructure (Win2008 R2 deployment services and Microsoft Deployment Toolkit) to enable an automated roll-out through windows imaging and deployments services. Mentored junior state staff in Windows internals, scripting and troubleshooting of supporting applications and devices.Manage production data access process, which involves training users, verifying compliance, and shepherding requests through the disparate organizations within the client and project teams and managed implementation of hard-drive encryption as part of the strategic goal for Accenture Public Sector projects.

Client facing position responsible management of all messaging systems including Exchange, Blackberry, Zantaz EAS, Genifax, Tumbleweed servers. Developed mobile device contact application, scripted administration tasks and maintenance procedures. Helped develop and troubleshoot Outlook and profile integration for Citrix published applications.

• Developed digital dashboard for management of the maintenance and administration of multiple Citrix 300+ server farms troubleshooting Cerner I-Connect implementation. Messaging Administrator 8-node 2003 clusters including implementation of ISA 2006, Exchange ActiveSync, management of Blackberry and mobile devices. Daily administration of a multi-forest Active Directory environment creating an automated AD user and mailbox provisioning process for 35K clients

Implementation of a web-hosted CRM application for client at remote data center. Included hardware and security configuration. Implementation of MS Commerce Server 2002 and BizTalk for the American Automobile Association. Designed .net infrastructure and web services and configured systems and architecture to integrate shopping cart functionality to AAA club branches online stores

Provided expertise in Microsoft technologies to various clients

Responsible for maintaining all information systems, to include computers, thin clients printers, copiers, telephones and routing equipment for main office in Altamonte Springs and 9 branch offices around the state of Florida. Managed upgrade to Windows 2000 Active Directory from legacy host systems and NT4.0 domains to include application compatibility testing and configurations. Daily maintenance of proprietary Visual FoxPro and Access 97 applications, backup of corporate data, anti viral protection and user management and support.

Developed TeleComputing data center infrastructure architecture, design and standards, specializing in Active Directory infrastructure and network connectivity. Researched technology changes and trends; evaluate new technologies, hardware and software releases and recommended architectural modifications and upgrades, performed cost benefit analysis and business cases for infrastructure changes. Managed projects to expand or build out architecture in TeleComputing and customer environments to include 4 datacenters, multiple Citrix server farms and over 800 Windows 2000 servers with associated network, backup and storage infrastructure. Defined implementation project plans, led implementation effort of infrastructure upgrades such as disaster recovery, system imaging, service packs, hardware, software, drivers and install procedures for rapid server deployment. Was responsible for initial evaluation, system and regression testing, upgrade and installation documentation, transition to operations and providing Level 3 support for servers and applications. Recommend engineering projects to improve the infrastructure, prepare for a customer demand or respond to capacity or performance issues. Responsible for building and maintaining Quality Assurance lab environment of 85 servers for software and application services development and testing. Coordinated with other engineering teams to rapidly recreate customer environments and build and implement new services in the lab environment.

• Responsible for daily administration and documentation of all information technology systems to include applications/end user and Lucent telecom support. Developed and managed purchasing and inventory control of all office information systems equipment. Recommended technical direction for corporate application and data delivery and disaster recovery. Developed and implemented Server, desktop and laptop install standardization to reduce TCO of assets. Mentored junior staff in Information Systems procedures and processes. Microsoft Access application development for clinical quality control and Human Resources department with GUI/report design in Visual FoxPro. Managed Mail to Exchange upgrades and WFW3.1 to Windows 9(X), subsequently NT4 & 2000 workstation desktop systems upgrades, implemented fax from e-mail system and reduced overall IT costs through implementation of Citrix ICA and thin client technologies.