Drew Taylor Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Mountain View, California

Mountain View, CA

UpGuard, formally ScriptRock, is the system of record for the cloud and data center.As a Platform Engineer I work on the back end services focusing on Docker, CoreOS and Golang.

Mountain View, California

ScriptRock is the System of Record for the cloud and the data center.ScriptRock’s collaborative web-based interface, agentless configuration discovery and executable test documentation allow IT teams to easily blueprint, automate & validate complex business systems in order to achieve enhanced system performance and security.Companies in regulated.

Melbourne, Australia

Managing 13 staff members across three teams:NOC - Team handles Pentana Solutions customers WAN's and LAN's as well as Cloud support. Team specialises in CISCO, VM Ware, Windows Server and Communication.Systems: 4 engineers who handle all Unix/Linux request for Pentana Solutions customers. Spealises in AIX and Red Hat as well as server hardware.Install.

Web Site Hosting/Design & I.T ServicesResponsibilities:Day to day support of client technical issuesSetting up new user domains, email and hosting accountsWalking customers through the initial steps of web site designLiaising with developers to ensure customer satisfaction during creation processOnsite I.T support, covering Windows OS and Windows ServerI.T.

VOIP compliance testingResponsibilities:Creating compliance tests to be run on VOIP telephony devices.Tailoring each suite of tests to each product and manufacturer.Updating all compliance tests for new hardware or upgrades to existing hardware features.Running through all tests on assigned hardware for large 3rd party Telco.Reporting any and all bugs to.

Supporting the staff on the phones by answering technical questions or taking escalated calls.Liaising between the Service Desk Team Leader, and the staff to relieve pressure on the TL.Making sure all procedures and technical information are up to date, easy to read and correct.Attending meetings with other departments to encourage more communication.

Level 1, 2 + 3 Corporate ISP Support.Responsibilities:Managing each incoming call to completion by monitoring the open ticket, updating it daily, and keeping contact with the customer.Actively clearing the incoming ticket queue that are emailed in to support by customers.Performing remote reboots and remote hands for customers with onsite telehoused.

- Taking incoming calls from Ericsson PABX technicians who are on-site at customer’s premises and advising on hardware/software issues.- Taking escalated programming tickets from the faults group. Calling back customers and assisting with their issues.- Making sure all bugs are fully documented and tested then sent to the PABX team in Sweden.- Support for.

1st/2nd level phone support for 3000 PABX customers Australia wide.1st/2nd level phone support for internal Ericsson Employees Australia wideWindows and Unix environment Support.Consistently maintained a high rate of closure at first point of contact.Responsible for Print services, User accounts and Group administration on the internal NT domain.Provide.