Drew Vaughn Email & Phone Number

Lake Forest, Ca

Lake Forest, Ca

Single point of contact overseeing all technical and business operations supporting the company’s largest global IFC account. Lead a cross-functional team driving operational improvement & efficient communication in order to improve customer satisfaction. Strengthened and maintained positive customer relationships for working level , upper management, and C-level executive teams. Developed customer satisfaction management processes, product strategy, and collaborative innovation efforts resulting in over $400M in new business awards. Oversaw 24/7 operations for on time delivery of IFEC hardware & software and maintenance/repair/engineering efforts.

Lake Forest, Ca

Atlanta, Ga

Lead a team of 6 Senior Field Engineers and held the primary technical focal role responsible for monitoring and improving IFE system performance and reliability for Panasonic's largest IFE customer. Completed detailed statistical analysis of product performance and presented findings to internal/external leadership. Performed advanced troubleshooting of Panasonic 2000e, 3ki, eFX, and eX2 IFE systems using the Linux operating system. Collaborated closely with numerous internal groups to provide engineering data, achieve timely resolution of in-service issues, develop processes, and increase customer success through improved passenger experience.

Philadelphia, Pa

Senior Field Engineer holding the primary technical focal role responsible for monitoring and improving IFE system performance and reliability for airline customers. Completed detailed statistical analysis of product performance and presented findings to internal/external leadership. Performed advanced troubleshooting of Panasonic 2000e, 3ki, eFX, and eX2 IFE systems using the Linux operating system. Collaborated closely with numerous internal groups to provide engineering data, achieve timely resolution of in-service issues, develop processes, and increase customer success through improved passenger experience.

San Francisco, Ca

Field Engineer holding the primary technical focal role responsible for monitoring and improving IFE system performance and reliability for airline customers. Completed detailed statistical analysis of product performance and presented findings to internal/external leadership. Performed advanced troubleshooting of Panasonic eFX and eX2 IFE systems using the Linux operating system. Collaborated closely with numerous internal groups to provide engineering data, achieve timely resolution of in-service issues, develop processes, and increase customer success through improved passenger experience.

San Francisco, Ca

Perform line maintenance, routine inspections under an approved FAA inspection program, and troubleshooting of various Panasonic Avionics eFX and eX2 IFE Systems for several Aircraft Operators. Proficient with online maintenance programs such as Unimatic and SCEPTRE Systems.

Hayward, Ca

Lead a team of Aircraft Maintenance Technicians to perform line maintenance, routine and detailed inspections under an approved FAA inspection program, and troubleshooting of Learjet models 35/55/60, Canadair Challenger 601, Hawker 800XP, and Gulfstream IV airframes. Maintenance responsibilities also includes Pratt & Whitney PW305, General Electric CF-34, Garrett TFE-731, and Rolls Royce Spey powerplants.Avionics experience includes scheduled maintenance checks & troubleshooting on various Honeywell, Rockwell Collins, and Universal avionics systems. Proficient with online maintenance programs such as CAMP Systems and CMP.net.

Oakland, Ca

Performed line maintenance, routine and detailed inspections under an approved FAA inspection program, and troubleshooting of Piper PA32R-300, Piper PA31-350, Beechcraft King Air C99, Beechcraft 1900, Fairchild Metroliner SA-227, and Learjet 35 Aircraft. Maintenance responsibilities also includes Pratt & Whitney TFE-731, Garrett TPE-331, and Lycoming TI1-540 powerplants.Responsible for inventory management, data entry, and shipping /receiving of aircraft parts. Familiar with the Federal Rules & Regulations of Hazmat shipping. Company’s designated receiving inspector.