Drew Dillon Email & Phone Number

• Currently serving as the Cyberspace Defense Warrant Officer for the organization.• Design, build, configure, operate, and maintain cybersecurity capabilities and implement a defensible network architecture to support cyber operations internal defensive measures within the DODIN.• Train and supervise cybersecurity personnel in the building, configuring, operating, securing, defending, protecting, and sustaining cybersecurity equipment to maintain a protected network environment.• Conduct cybersecurity related exercise at team level, test and practice the Continuity of Operations Plan under various simulated conditions.▪ Formally Educated in SANS GCWN, CASP+, CYSA+, Security+, CCT, CCNA, Cloud+ and AWS Sysops.▪ Experienced with Linux, Palo Alto NGFWs, SIEM (Elastic), Tenable Nessus, PowerShell, and Virtualization (VMware).▪ Familiar with Cyber Ops, Incident Handling and Response procedures, and Zero Trust Implementations.

Motpelier, Vt

Provide support for internal employees and outside customers on a national scale with consumer products, computer usage, as well as instructing users on software set up, computer safeguards and system health. Duties also include managing user Active Directory accounts and facilitating access to software installation and permissions. Fulfill, on average, 80-100 incidents and requests weekly

Greater Chicago Area

On a daily basis I provide general help desk and customer support, both locally and remotely for a 150 person law firm. I assist with the maintenance of computer systems and software, as well as problem solving and system health. I am responsible for creating standard operating procedural documentation and assuring that telecommunication conferences are operational.

Greater Chicago Area

On a daily basis I provide general help desk and customer support, both locally and remotely for a 150 person law firm. I assist with the maintenance of computer systems and software, as well as problem solving and system health. I am responsible for creating standard operating procedural documentation and assuring that telecommunication conferences are operational.

Greater Chicago Area

I provided first line customer support to all users across the firm with any and all requests. Using a ticket management system, I logged and followed customer issues from start to completion. I also performed after hours on-call support to firm offices internationally.

I monitored nightly missions and coordinated the movement and transportation of personnel across the country. I also supervised a four-soldier analytics team and performed critical mission planning and intelligence gathering. Consistently managed generators and environment control units to ensure proper level of performance and cooperatively operated military maintenance shop on base.