Manager, Hr Shared Services
Current•Led HR Shared Services team to execute strategic vision and support both field and corporate HR teams during rapid organizational growth.•Partnered with corporate leadership to implement HR best practices, optimizing service delivery and driving operational efficiency.•Managed a team of HR Leads and Administrators, providing mentorship, coaching, and development to ensure consistent performance and accountability.•Acted as a key liaison for Senior HRBP on HR strategy, handling both strategic and administrative HR functions.•Oversaw HR operations with elevated system permissions, ensuring confidentiality and proper handling of sensitive HR information.•Collaborated with internal communications and L&OD teams to enhance The Pantry (Simpplar), increasing employee engagement with self-service tools.•Analyzed HR Management Systems issues, driving resolutions and partnering with HRIS, COE, and SME teams for continuous process improvement.•Partnered with HR COEs including payroll, benefits, and leave management to ensure seamless HR support and collaboration.•Spearheaded continuous improvement initiatives, optimizing HR processes and workflows to improve the overall employee experience.•Drove increased usage of The Pantry (Simpplar) through metrics-based analysis, enhancing the self- service approach to HR queries.