- Guide campaigns through post-sales processes, ensuring all requirements are met and realizing $1M+ of booked quarterly revenue.- Nurture client relationships with regular progress updates, proactive challenge resolution, and prompt responses to technical issues.- Align statuses with client reporting and 3rd party verification partners, ensuring KPIs are met and campaigns are considered delivered in full by all parties.

- Managed 1000+ programmatic line items per quarter, securing delivery of $500k in revenue- Reviewed campaign materials and parameters to proactively identify limiting factors and suggest alternative measures to meet client needs- Collaborate with product team to ensure internal platform runs without issue day-to-day and provide input for development roadmap- Analyzed campaign reporting and make recommendations to drive success in future campaigns, increasing value and satisfaction for clients

- Served as the communication hub across all departments: brewing staff, sales, corporate, etc- Managed all monthly distributor orders in collaboration with sales and coordinating pickups- Created a friendly and professional atmosphere as face of the brewery for distributors, vendors, and customers, either in person or digital communication- Reported on daily inventory reconciliation and monthly retail sales, internal merchandise transfers, and cash/check deposits- Confirmed receipt of goods and services from vendors and initiate invoice processing

- Managed client lead generation campaigns, driving launch and ensuring delivery on schedule- Configured internal systems to process leads and integrate with client systems for delivery- Assessed bandwidth and capabilities of lead generation partners to assign campaign resources- Confirmed scope of programs proposed by sales could be executed- Updated internal stakeholders on campaign progress, collaborating across teams to resolve issues and deliver quality results to the client

- Collaborated with engineers to design test cases for new features and find bugs before release- Managed external testing resources to ensure the timely release of content and app updates- Investigated live technical issues impacting users and assisted engineers in verifying fixes- Coordinated across teams to stagger releases and allow sufficient QA bandwidth for each release- Designed a device coverage matrix to confirm testing applies to a sufficient spread of possible user smartphones and tablets

- Managed Book of Business containing 200+ high value merchants- Assessed accounts for fits with subscription products and pitch to account owner(s)- Gathered product feedback and reported to internal teams to set development priorities- Retained merchants at risk of churn by addressing outstanding issues, negotiating pricing, and providing early access to beta features

- Managed all mobile banking software implementations and upgrades for data center businesspartner representing 1/6 of total financial institution clients- Communicated with internal and external teams to assign resources and ensure project success- Crafted and executed mass upgrade in collaboration with partner datacenter for 50+ clients- Maintained clear priorities across 10+ projects in a fast paced, constantly changing environment- Delivered project status updates to clients and 3rd party vendors

- Collaborated with team of full-time staff and students to ensure timely service of customers- Monitored building and assess restocking and cleaning needs- Assisted with training of new staff members

- Managed international student requests for application fee waivers and determined eligibility- Coordinated student intern search and conducted interviews alongside supervisors- Communicated with Dartmouth student families to verify sibling college enrollment- Researched financial literacy and drafted first office newsletter- Recorded student information and documents into electronic office database