Drew M. Email & Phone Number

Scottsdale, Az, Us

Phoenix, Az, Us

I oversaw QA activities for a SaaS workforce management platform, focusing on product quality throughout the SDLC, customer support escalation, and Agile project management. Promoted from QA Analyst to Lead, I guided the QA team in refining test processes and integrating automation, while coordinating closely with product owners and developers to ensure optimized releases. • My collaboration with the automation team improved test efficiency by streamlining DevOps workflows, increasing both testing coverage and accuracy. • I led high-impact releases, including integration testing for payment solutions like Payrix and Roadsync, ensuring robust functionality and a seamless user experience. • I managed hotfix testing for escalated customer support issues, effectively reducing response times and improving customer satisfaction. • By optimizing Agile ceremonies and Jira board management, I elevated team communication and provided clear visibility into project progress and risk factors. • My comprehensive SQL-based testing enhanced backend validation processes, ensuring data accuracy across multi-platform implementations.

I fulfilled contract roles at AAA, American Airlines and Wells Fargo, applying my skills to meet each project's QA and compliance requirements. I gathered business requirements from software teams and led major QA initiatives to improve functionality, regulatory compliance, and data integrity within Agile environments. • I coordinated requirements across four software teams to deliver a successful CCPA compliance project, achieving regulatory standards on schedule. • My work improved traceability and requirements management by linking functional requirements with test cases, enabling efficient execution. • I played a pivotal role in a customer remediation migration project, ensuring seamless data migration with minimal disruption. • My participation in regression testing and issue documentation enhanced project clarity and documentation accuracy. • I contributed to Agile meetings and refined testing procedures to facilitate streamlined team communication and workflow improvements.

Phoenix, Az, Us

I conducted QA testing for U-Haul's in-house POS systems, enhancing software functionality and resolving escalated user-reported issues. Working within a collaborative Agile environment, I helped ensure high product reliability and positive end-user interactions. • I improved product quality by resolving Tier 3 issues, creating detailed bug reports that facilitated quick fixes. • My validation of hardware and payment processing compatibility across platforms ensured secure and efficient transactions. • By optimizing end-to-end testing cycles, I enhanced software performance and user experience. • I promoted effective solutions and timely product updates through cross-team coordination for issue tracking and troubleshooting. • I played an active role in Agile sprint cycles, helping contribute to successful and timely product releases.

I performed exploratory and functional testing for mobile and web applications, focusing on product quality and customer satisfaction. This included work on mobile payment systems and gaming platforms. • I authored detailed defect reports, aiding clients in rapid issue resolution. • My compatibility testing across devices and platforms improved application stability and user experience. • I enhanced payment processing functionality through POS system testing, gaining valuable experience with mobile payment validation. • I supported development teams with precise, evidence-backed bug documentation, leading to effective troubleshooting. • My commitment to rigorous testing standards helped meet client expectations, which contributed to contract renewals.

Reston, Va, Us

● Paid Internship at Astrogeology Science Center.● Processed new images from the Mars Pathfinder Rover.● Compiled 2D images into 3D images with in-house software.● Helped transition from tracking all the data in Excel to using a database.● Relational Database development.● Technologies: MySQL, Linux, Microsoft Excel, Php, HTML