Drew M. Email & Phone Number

Phoenix, AZ, US

• I oversaw QA activities for a SaaS workforce management platform, focusing on product quality throughout the SDLC, customer support escalation, and Agile project management. Promoted from QA Analyst to Lead, I guided.
• My collaboration with the automation team improved test efficiency by streamlining DevOps workflows, increasing both testing coverage and accuracy.
• I led high-impact releases, including integration testing for payment solutions like Payrix and Roadsync, ensuring robust functionality and a seamless user experience.
• I managed hotfix testing for escalated customer support issues, effectively reducing response times and improving customer satisfaction.
• By optimizing Agile ceremonies and Jira board management, I elevated team communication and provided clear visibility into project progress and risk factors.
• My comprehensive SQL-based testing enhanced backend validation processes, ensuring data accuracy across multi-platform implementations.

• I fulfilled contract roles at AAA, American Airlines and Wells Fargo, applying my skills to meet each project's QA and compliance requirements. I gathered business requirements from software teams and led major QA.
• I coordinated requirements across four software teams to deliver a successful CCPA compliance project, achieving regulatory standards on schedule.
• My work improved traceability and requirements management by linking functional requirements with test cases, enabling efficient execution.
• I played a pivotal role in a customer remediation migration project, ensuring seamless data migration with minimal disruption.
• My participation in regression testing and issue documentation enhanced project clarity and documentation accuracy.
• I contributed to Agile meetings and refined testing procedures to facilitate streamlined team communication and workflow improvements.

Phoenix, AZ, US

• I conducted QA testing for U-Haul's in-house POS systems, enhancing software functionality and resolving escalated user-reported issues. Working within a collaborative Agile environment, I helped ensure high product.
• I improved product quality by resolving Tier 3 issues, creating detailed bug reports that facilitated quick fixes.
• My validation of hardware and payment processing compatibility across platforms ensured secure and efficient transactions.
• By optimizing end-to-end testing cycles, I enhanced software performance and user experience.
• I promoted effective solutions and timely product updates through cross-team coordination for issue tracking and troubleshooting.
• I played an active role in Agile sprint cycles, helping contribute to successful and timely product releases.

• I performed exploratory and functional testing for mobile and web applications, focusing on product quality and customer satisfaction. This included work on mobile payment systems and gaming platforms.
• I authored detailed defect reports, aiding clients in rapid issue resolution.
• My compatibility testing across devices and platforms improved application stability and user experience.
• I enhanced payment processing functionality through POS system testing, gaining valuable experience with mobile payment validation.
• I supported development teams with precise, evidence-backed bug documentation, leading to effective troubleshooting.
• My commitment to rigorous testing standards helped meet client expectations, which contributed to contract renewals.

Reston, VA, US

• Paid Internship at Astrogeology Science Center.
• Processed new images from the Mars Pathfinder Rover.
• Compiled 2D images into 3D images with in-house software.
• Helped transition from tracking all the data in Excel to using a database.
• Relational Database development.
• Technologies: MySQL, Linux, Microsoft Excel, Php, HTML