Drew Johnston Email & Phone Number

Pioneered the SDR cohort, introducing data-driven sales processes to enhance performance.Top SDR Rep FY2024 (151%): Utilized data analysis to identify high-potential leads, contributing to significant sales growth.Led Sales Enablement Program: Developed and delivered comprehensive training materials, including WorkRamp tutorials and objection-handling strategies, to equip the team with tools to overcome common challenges and improve sales effectiveness.Speed to Lead SME Project: Analyzed response time data to optimize lead handling, improving conversion rates and customer engagement. Maintaining a less than 1-hour FRT and 2-day booking window for inbound leads.Onboarding Process Creation: Designed a data-backed onboarding process for new sales hires, resulting in quicker ramp times and faster deal closures.Other Notable Contributions:Sales Playbook Contributions: Leveraged data insights to develop a product-led sales motion and intent-based outbound strategy, improving sales targeting efficiency.

San Francisco Bay Area

- Created and maintained quality internal and external documentation to enhance support team efficiency and ensure the highest level of customer support and satisfaction.- Documented 30% (38 out of 109) of existing Support FAQs, excluding the previously created porting page.- Facilitated A2P10DLC Carrier Registration processes and toll-free verification process to improve customer communication and address concerns effectively.- Led the iOS Reviews project, resulting in increased customer satisfaction by encouraging users to submit support tickets about their questions or issues on their reviews in the Apple Store.- Contributed to team-wide achievements, including achieving the fastest response time in Q3 of 2022, solving 1,426 tickets in Q4

United States

As a highly motivated and results-driven sales representative, I am dedicated to helping individuals and companies achieve their fitness goals through the sale of gym equipment and membership packages. With a passion for health and wellness and a proven track record in sales, I have the skills and experience necessary to help your business succeed.

- Consistently fulfilled 80 orders per hour resulting in a 98% satisfaction rate for customers- Successfully executed a 40% increase in demand by fulfilling 70 additional orders per hour while maintaining quality and service standards- Processed $1600 in sales and generated a 16% month-to-month increase in revenue through effective sales strategies- Demonstrated strong organizational skills in managing inventory, scheduling staff, and coordinating tasks to ensure timely delivery of services- Committed to continuous learning and professional development to enhance skills and knowledge in the field of hospitality and customer service.

Communication Studies, 3.9 Gpa

Graduated with Magna Cum Laude Honors

Associate'S Degree, Communication And Media Studies, 3.8

Graduated with an ADT to San Francisco State University

High School, Graduated