Lead Implementation Engineer
CurrentProvide On-Site installation, deployment, validation and Testing of both RTLS and Environmental Monitoring systems and ensure proper system functionality.Provide multi-level support and troubleshooting to CenTrak customers.Work under pressure and independently with a significant attention to detail.Work on real-time location infrastructure via Visio/CAD drawings to ensure the installations are consistent to where the hardware is shown on maps.Maintain rapport with customers by examining concerns, identifying solutions and suggesting improved methods and techniques.Document service of installation and completion of standard/non-standard action items in Salesforce.Experience working with wireless (RF) and networking systems.Working knowledge of Ethernet and Internet protocols.System-level and hardware debugging skills.Excellent interpersonal communication skillsWork with Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, Staff, New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control.Experienced with low voltage infrastructure installation and troubleshooting.Work with electrician and construction companies to ensure correct low voltage wiring and layouts are done correctly before installation.Work with Project Managers and most of the time fulfilling that duty myself. Training and deploying Access Points for infrastructure. As a Lead Engineer, I manage and support a Team of 7 Implementation Engineers, their logistics, inventory, installation, deployment and certification. Constant communication at a personal level including customers calls, meetings, logistics, etc. to provide the necessary support onsite for engineers for a successful deployment.Train new Implementation Engineers with hands on installations, paperwork, tutorials and strategy.Run an extensive territory in most of the US States.