Dave Hinkle Email & Phone Number

As a senior pre-sales solutions engineer, I help customers raise the bar on their organization’s interactions with their customers. Our solutions can not only improve customer interactions related to sales and services, but improve employee engagement and efficiency while lowering costs. The NICE contact-center-as-a-service (CCaaS) platform CXone is built using Cloud-Native services with world-class reliability. NICE Enlighten AI and analytics are embedded throughout the platform and can:• Provide a seamless customer journey across your digital touchpoints, self-service and human agents• Use AI to analyze all interactions across all voice and over 30 digital channels – IN REAL TIME - to both guide employees and alert supervisors of issues as they happen• Leverage secure & private generative AI to turn every agent into a super-agent and thrill your customers!• Perform an AI data-driven analysis across hundreds of thousands of past interactions over all channels to identify the opportunities for automating self-service THEN AUTOMATICALLY BUILD IT!• Coach employees to create best-in class customer experiences• Apply analytics to Identify automation opportunities for routine desktop tasks and build automations• Provide real-time guidance and assistance for compliance and complex procedures

Listed skills include Solution Architecture, Enterprise Architecture, It Strategy, Soa, and 46 others.

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  Senior Portfolio Solutions Engineer

  Nice Ltd

  May 2021 - Present - Arizona, United States