Delma R. Email & Phone Number

San Francisco Bay Area

- Lead comprehensive onboarding and integration efforts for SMB customers, ensuring seamless transitions, maximizing early product adoption, and reducing churn by implementing proactive risk mitigation strategies.- Monitor and analyze customer usage patterns, extracting actionable insights that optimize Plaid Link performance and significantly boost.

San Francisco Bay Area

- During my 1 year in seat, contributed to $1,131,000 in ACV Closed Won pipeline.- Achieved 115% and 120% of sales quotas in consecutive quarters through effective pipeline development in a SaaS environment, indicating a strong foundation in sales and client acquisition.- Act as a key player on the Go-To-Market team, supporting 3 Account Executives and.

San Francisco, California, United States

- Consistently exceeded sales targets for 4 consecutive quarters, generating $2.4 million in pipeline creation with $1.2 million in closed ACV in fiscal year 2022.- Onboarded and trained 2 new hires in tool use, product knowledge and certification of prospecting.- Created Salesforce Revenue Enablement resources for all current and future NBA hires.

Santa Clara, California, United States

- Provided 5-star hospitality to short-term rentals guests through Airbnb. Currently a Superhost with more than 93% occupancy rate. - Cultivated lasting relationships with property owners through educational outreach on rental arbitrage, demonstrating proficiency in client engagement and trust-building.- Oversaw a team of 4 people to execute the leasing.

Palo Alto, California, United States

• Independently reviewed balance sheet and income performance of construction, real estate development, and entertainment sectors to measure trends in cash flow to forecast key performance indicators and covenant.
• Prepared clean and concise written analysis, identifying repayment sources, key risks, and mitigation for commercial and real estate capital funding deals up to $9 million. Reports results in economic data supporting.
• Analyzed third party reports including appraisal, environmental, rent roll, borrower and guarantor financial statements.
• Detail-oriented inspection of account payable and receivables in corporate finance grossing up to $18 million in revenue.

San Jose

- Collaborated and communicated effectively with staff to meet customer satisfaction, demonstrating teamwork and customer service skills.- Maintained records and assisted in inventory processes, showing attention to detail and organizational skills.

455 Los Gatos Blvd #206 Los Gatos, CA, 95032

• Supported company growth by building and sustaining client relationships by resolving requests directly leading to client trust and loyalty.
• Increased understanding of investment opportunity such as, multifamily units, single family residences, private equity, IRA’s, opportunity zones, conservation easements, 1031 tax-defer exchanges to help close real.
• Identified, developed, and implemented process and system to increase business and outreach, resulting in calendar scheduling and marketing.
• Greeted and attended to various inquires at investor presentations at high end restaurants. Increased knowledge of shareholders and participating developers through notetaking and one-on-one mentorship from CEOs.
• Collaborated with associates on timely submission and operational matters, such as drafting investment portfolios using CRM databases.
• Assisted in confidential document management, compilation, distribution and storage in large database records.

San Jose

- Developed a community of over 40 residents, acted as a mentor and student leader responsible for the safety and well-being of students, resource referral, and social justice engagement.- Planned and facilitated weekly creative cross-cultural activities, discussion groups, journal writing, and games to increase student engagement and enhance the student.

San Jose, California, United States

- Became competent in beer making, tasting and different beer styles to assist guests in selecting drinks based on personal preference.- Listened to guests' wants and needs in a casual but demanding setting and ensured satisfaction was met at all costs.- Communicated effectively with a wide variety of team members and guests with different personalities..

San Jose, California, United States

- Increased knowledge in Italian fine dining and beverages including wine, portos, and grappas.- Managed and organized banquet rooms for guests in an upscale setting serving up to 75 people. These guests included professional conventions, families, and team sports.- Coordinated effective time management for food and drink delivery, resulting in a seamless.

San Jose State University

• Mentored 18 incoming freshman one on one to assess their challenges and provide tools for support. Resulted in increased knowledge of academic resources and personal development.
• Created and facilitated 2 workshops focused around academic success, life skills, or career preparation.
• Managed 2 social events throughout semester (planning, advertising and execution)

California, United States

• Developed a marketing strategy to quickly and effectively influence prospective customers to purchase brand products.
• Received, compiled and processed key sales statistics on guests reviews of products and services to leverage customer traffic and sales.
• Built strong rapport with customers and vendors using hospitality and interpersonal skills.

San Jose State University

• Coached a classroom of 26 students on time management, organization skills and self-care practices to aid in the transition to college.
• Operated as a constructive and positive role model in understanding of diverse and cultural lifestyles.
• Co-facilitated activity section in classroom setting, assisted students in math, reading and college preparation.

San Jose State University

• Served as a central point of contact for over 2000+ students and faculty regarding general university information and EOP policies demonstrating client relationship building and communication skills.
• Organized and filed paperwork, stored information for confidentiality in database records.
• Assisted 8 full-time professional staff with their advising appointments and scheduling showing project management and problem-solving skills.

San Jose, California, United States

- Ensured all food requests and modifications were met, demonstrating attention to detail, understanding of products, and commitment to customer service.