Robert Starkey Email & Phone Number

• Diagnosed complex hardware and software problems, identified solutions and implemented them quickly.• Managed multiple assignments simultaneously while meeting tight timelines consistently.• Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.•Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.• Installed, configured and maintained computer systems and networks for customers according to their specifications.

Lakeland, Florida, United States

• Responded to incoming site design requests from assigned clients• Updated site design in accordance with major automotive OEM policies• Coordinated with various departments to meet client requests in a timely manner• Configured control panel software for website backend• Imported and filtered inventory databases• Audited logins for local user accounts• Installed and configured hardware as needed for business use.

Tampa/St. Petersburg, Florida Area

• Pre-processed tickets on support boards• Identified and escalated situations requiring urgent attention• Tracked and routed problems and requests• Logged all help desk interactions and documented resolutions• Documented, tracked and monitored problems to ensure timely resolution• Resolved partner issues on a wide variety of software, including Labtech monitors, networking, antivirus, plugins, and system configurations and prerequisites.

Redwood City, Ca

• Troubleshot and resolved hardware and software failures by error code or logging• Trained clients on the operating procedure of various software• Provided system maintenance and optimizations• Guided clients through Operating System reinstalls• Configured and secured wireless access points and networked devices using both DHCP and static IP• Right sized computer purchases based on need and budget for individual clients.

Winnie, Tx

• Provided exceptional hospitality services to ensure a pleasant stay for all guests.• Performed daily audits of hotel activities such as room occupancy, revenue postings, housekeeping status reports.• Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.• Investigated and resolved customer complaints and inquiries in a timely manner.• Correctly closed out guest accounts and processed all payment transactions according to policy.

Lakeland, Fl

• Imported course data from online database exports and formatted for print medium• Designed and edited existing layouts for college catalogs• Collaborated with the head of creative services department for timely and accurate project completion.

• Generated high-impact visuals for marketing materials to increase brand awareness.• Marked up, pasted, and assembled final layouts to prepare for printing.• Employed brand guidelines to ensure consistency across all design elements within a project.• Provided technical support related to graphic design issues when needed.

• Instructed existing employees on advanced printing and finishing techniques.• Produced and Managed all incoming advanced projects.• Updated underdeveloped resources and procedures to increase productivity.

Lakeland, Fl

• Managed Document Creation from incoming proposal, to customer implied modifications, and finished publication• Multi tasked on a variety of laser, ink jet, and finishing devices simultaneously to create projects on stringent time based schedules• Trained incoming employees on flow processes, operating procedures, and maintenance routinesResolved network issues between printers and computers, kept software current, and oversaw changes to the network infrastructure

Lakeland, Fl

• Established a computerized inventory system with integration to the POS system and linked to vendors to automatically create order manifests for product renewal• Completed in-store repairs on immediate needs customers, including, but not limited to repairs and troubleshooting assistance• Customized computer systems according to each customer’s specific needs, and suggested future-proof solutions by anticipating the future needs of the customer.

• Completed in-store computer repairs and upgrades.• Provided friendly and knowledgeable assistance to customers on the sales floor.• Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.• Resolved customer complaints regarding sales and service.