IT ProfessionalI am an adaptable, efficient IT professional with progressive technical experience applying project management skills in challenging environments. An effective communicator providing an excellent customer experience based on strong background in customer relationship management. Excellent analytical and troubleshooting abilities informed by best practices.USA & EU citizenship________________________________________________________________________________________________________________RE:For over 15 years, I have provided quality real estate information and services to home buyers and sellers located in and around Salem, MA and the North Shore. Always holding client satisfaction as my highest priority, I work hard to make the entire home buying and selling experience as productive and enjoyable as possible. Clients I work with always appreciate my attention to detail, professional integrity, and thoughtful negotiation skills. My 20 years of construction & Project Management experience, beginning in Ireland then the UK and domestically, has led me to real estate sales; a career I feel most passionately about. My extensive customer service experience allows me to handle a wide range of clients and situations. I work tirelessly to accommodate all of my clients' needs and exceed their expectations. I know the local housing market extremely well, and always manage to find clients those hidden gems that other real estate agents tend to overlook.Whether a first-time home buyer, downsizing homeowner, investor or developer, I have the experience, energy and enthusiasm to guide you through the process toward achieving your goal. For inquiries, please don't hesitate to contact Tom Courtney at (617) 817-9019.