Jeff Hasch Email & Phone Number

Louisville Metropolitan Area

Service Desk support tech for a large healthcare company covering a wide range of windows environment/application support including hardware, software, network and administration duties.

 Provide first-level technical support to end-users in Windows/Server On-prem and Cloud environments. Full Remote support and troubleshooting using Remote software to diagnose hardware, software and network problems. Ticketing system management to log customer requests and note all troubleshooting/actionable steps taken Communicate with end-users, management, colleagues and higher-tier support to ensure timely and efficient support.  Document all resolutions to help create and update all Knowledge base articles for better customer experience.

Managing Partner at Trackside Deli, responsible for all business operational needs.  Managed inventory to ensure all food, cookware, and equipment was available to prepare food.  Operated point-of-sale system, ensuring all transactions for orders were processed correctly.  Delivered orders to customers, scheduling routes to arrive at locations in a timely manner

United States

Bachelor Of Science - Bs, Computer Engineering

Cloud Computing and Engineering

Bootcamp, Cybersecurity, A+ (99.96)

Completed 6 month Cybersecurity Bootcamp covering a wide variety of Security topics including: GFC, Network, Web App, Cloud, Offensive.