David Murphy Email & Phone Number

Portsmouth, New Hampshire

- Developed Demand Planners & Depletion Models to easily track our inventory position vs a variety of sales forecasts.- Created a variety of reports to track; aged inventory, excess inventory positions, delayed purchase orders and other ad hoc requests- Led inventory meetings with stakeholders to review inventory positions and add long items to "push lists"

Worked extensively with the SAP Sales and Distribution module - Configured new and existing pricing procedures, condition types, access sequences, condition tables and pricing fields- Configured and created new Sales, Delivery, Billing documents and Output types- Implemented and configured Handling Unit Management solutions with QR scanning capabilities.

- Gathered and wrote detailed requirements to resolve software defects and improve system functionality- Scheduled and led meetings with developers, testers and business partners to streamline business processes and reduce duplication of work- Wrote complex SQL queries to update, delete, and create records into relational databases- Worked independently.

- Managed millions of dollars in payroll deductions for up to 100,000 employees- Carefully researched and resolved billing issues in a timely manner - Met all strict biweekly deadlines in order to insure compliance with strict government metrics

Merrimack NH

- Provided personalized customer service and guidance to thousands of customers via inbound call- Tracked and trended team errors and provided constructive feedback- Created and presented trainings to facilitate associate development

* Processed transfers, redemptions & other financial transactions from mutual fund accounts* Showed adaptability and eagerly volunteered for new jobs and projects * Consistently exceeded accuracy, productivity goals