Dror Stein Email & Phone Number

Tel Aviv, Israel

Road map design, implementation, and operation of enterprise management systems for all critical business applications, real time end user experience, hardware and network monitoring, change & configuration management, IT automation and technical service desk.Creating end to end Application Performance Observability processes aimed to seek quick root cause resolution and shorten incident management handling in cases of major faults.Implementing AI and data driven analysis tools improving IT systems and critical business processes monitoring against pre-defined KPI's and SLA's Skilled with Dynatrace, AWS & Azure monitoring, Elastic, Splunk, Solarwinds, Scom, pagerduty, MicroFocus ITOM, Resolve Express, Sysdig, Sysaid and more.

Delivered strategic consulting to IT managers mainly with in the finance and government sectors for design and implementation processes of IT Services and Operations Management solutions.Focused in the fields of analysis and improvement of ITSM work processes, ITSM systems design, RFI & RFP conduct for Various IT solutions, as well as constant control of deliverables from initiation to deployment. Responsible for all project's domains from initiation to submission, aimed to establish an overall coverage of IT services and monitoring based on top solutions of leading vendors.Project's scope covered large sets of IT services including: Applications & User Experience Monitoring | Service Desk Support | Configuration & Change Management | Business Service & SLA Control | ITIL work processes Implementation | Design of NOC rooms and operations methodology.

Led a group of monitoring experts and managed large scale monitoring & control projects within the cellular, transmission and the added value services networks and platforms. Developed and managed all life cycle domains of advanced monitoring applications aimed to improve the network's control and performance capabilities.Responsible for all ongoing network's monitoring operations systems maintenance, error handling and customer support.

Designed, developed, and maintained GIS applications and a spatial data warehouse aimed to support the cellular and transmission networks planning and optimization processes. Executed BI & mapping projects supporting the marketing and sales divisions with developing new cellular location based services and points of sale location optimization. Managed the technical GIS service desk platform at the contact center.

Operated GIS platforms and developed GIS data analysis tools supporting the network's planning and maintenance procedures.

Itil Certified

Mba - Master Of Business Administration

Ma - Environmental Management And Planning

Practical Software Engineer

Ba - Geography And Political Science