Dror Vangosh ☁ Email & Phone Number

Highly experienced in system support and Automation development for complex and distributed enterprise systems mostly in VoIP environments. Working in agile methods and leading cross functions support process in product and with 3rd party equipment. Expert in working both on the H\W and S\W side as well as in virtual environments (VM, HyperV). Highly motivated and dedicated to work and willing to travel if required. Open minded, quick learner and team player. Scripts development skills in PowerShell, Batch and .NET. Support skills on various system aspects (DB, Web Servers, and Apps), from the leading vendors such as Microsoft, Oracle, HP, Dell, IBM, EMC, Cisco and much more.Major achievements- Developed Automation tools to help in efficient the support process and reduce support time and cost, such as hardening the system to work secured (HTTPS) (10H per system) or automation system setup and tweaks (2 H in system setup).- Leading MTTR rate for over a year (2006 – 2010 - Tier 3 Engineer)- Performing new product introduction training sessions to support representatives at Verint different campuses (Train 3 different groups with total score of 4.45 out of 5 in overall satisfaction)

Listed skills include Integration, Unix, Testing, Telecommunications, and 50 others.