David Santos Email & Phone Number

Lewisville, TX, US

Frisco, Texas, United States

• Recruited, hired, and developed a large team of professionals to facilitate the streamlining of business. processes and practices across multiple facilities, both within and between legal entities.
• Directed teams in multiple departments and improved overall customer satisfaction by 62%.
• Integrates client support and services to improve relationships.
• Leads initiatives to reduce loss for investors and shrink by 15%.
• Coordinates, markets, and oversees events for various organizations and conferences across the United States.
• Ensures processes and procedures are designed to support Company objectives and meet regulatory requirements.

Lufkin, Texas

• Successfully maintained high operational standards, ensuring adherence to the Outback Steakhouse brand, and creating an inclusive and energetic work environment.
• Drove sales growth and managed costs by overseeing profit and loss, budgeting, and implementing effective strategies.
• Maintained compliance with safety, sanitation practices, and operational standards to meet company policies and regulatory requirements

Frisco, Texas

PDQ is an exciting new restaurant concept developed by seasoned and successful Restaurant industry veterans (Outback Steakhouse, Fleming's Prime Steakhouse and The Tampa Bay Buccaneers.) This concept is the game changer in the "Fresh, Fast Casual"​ segment of the restaurant business! PDQ has created a powerful people culture, high quality food commitment.

• Trained service staff to enhance customer service, resulting in increased profits through suggestiveselling techniques.
• Efficiently managed wine and liquor ordering/inventory, schedules, and floor plans to ensure smoothoperations.
• Reduced labor costs significantly while maintaining high-quality service standards.
• Investigated and resolved customer complaints, ensuring satisfaction, and fostering repeat business.
• Accountable for budgeting, cost control, payroll, general accounting, and profit and loss management.

Allen, Texas

Braza Dançante is a brazilian fine dining steakhouse open for lunch, dinner and it turns into a music lounge after dinner with live music and DJ's 7 days a week. Prior opening, I was in charge of recruiting staff, develop a training program for FOH and BOH, put an extensive wine list together, build relationships with vendors and community & etc. After.

Addison, Texas

Fine dining steakhouse where the FOH manager has to be highly involved with guests, tending to all their needs and requests. Was in charge of inventory, scheduling wine tastings for staff, events in the community and alcohol ordering.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Hospitality, Hospitality Administration/Management