Dave Scheeter Email & Phone Number

Menlo Park, Ca

Santa Clara, Ca

All Executive Support for HDS headquarters, triage and manage incoming tickets and user requests, setup new deployments, Apple product support, mobile comms support

Provided 100+ customers PC related support, to include: System installs, rebuilds, configurations and repairs, system upgrades, peripheral support, software/hardware installs, various levels of software/hardware related troubleshooting. Designed, built, and implemented networks ranging in size from three to nine systems.

Helpdesk technicianworking with third party software installation/management/troubleshooting, network backups for +300,new user accounts in Unix and Active Directory environment, software compatability testing for Vista 32, image building and testing

Responsibilities include: Triaging tickets by priority, responding to all escalated issues via management console software for thirty five small to medium sized business clients, provide onsite support, server maintenance, and managing network backups. Creating and managing users in Active Directory, managing the deployment of all new PC's (with varying requirements) for all clients at various sites. Primary liaison for all customer care issues. Building and fostering new client relations with sales calls and onsite visits, assisting clients with needs assessments and purchasing of new equipment. Testing third party software for compliance and inter-operability, providing smart phone support to all client sites. Designed, performed the physical build of network architecture, and managed the physical move and upgrades of six separate client offices, managed the move of 450 servers into a collocation facility.

Responsibilities included: Responding to Help Desk trouble calls via email, voicemail, and walk-in customer support issues, personally closed 734 tickets in 8 months. Maintained network backups for the entire Entrisphere/Ericsson LAN, using Veritas NetBackup. Assisted in the migration of over 300 users to the HP Managed Workplace environment. All users needed to have all data retrieved from their old system, stored at the network level and restored to the user's new laptop upon deployment. Maintained records of all IT hardware using Help Desk ticketing software (Synexsys). Tested and debugged various 3rd party software in an HP Managed Workplace Environment. Ordered over 100 HP Managed Workplace laptops for users in the building, tailoring laptop to fit user's needs, handled the deployment of the new laptops, installation and verification of all software needed, verified remote access, verified data restoral was 100% and then deployed laptop to the user. Created over 300 new user accounts for the Entrisphere (lab) network using Active Directory and in a Unix environment as well. Maintained over 50 lab systems of various models, responsible for all AV problems, software and hardware issuesSpecial skills for job included:Excellent customer service and interpersonal skills required for problem resolution In depth knowledge of multiple operating systems, proprietary and third party softwareStrong knowledge of networking principlesAdaptability in an ever changing working environment

Contracted as a helpdesk technician for three different client sites. Travelled between sites on a daily basis; supported users with various computer and cell phone issues. Interfaced with multiple telecommunication providers, deployed new systems to users at two client sites, tracked network assets for all three sites, and consolidated & streamlined the software library for all three client sites

Responsibilities included: patient care for emergent/non-emergent transports patients with various illnesses and injuries to and from appointments and hospitals in the Southern Region. Special skills required for job included: Customer service; acted as first point of contact with medical facilities, patients, as well as families of patients while in transportResponsible for properly transmitting all pertinent medical information related to patient requiring transport, including documentation of transportBasic & advanced life support including: sterile and not sterile suctioning of airways, treatment for shock, O2 therapy, bleeding/wound controlRequired to maintain state and national regulationsMaintenance and general upkeep of equipment valued in excess of $200,000

Responsibilities included: Help Desk and Comm. Center Supervisor at the base level, responsible for over 2,000 user accounts and 1,500 desktop computer systems. Maintained network security utilizing Microsoft SMS, processed 500+ classified and unclassified messages on a daily basis, achieved a 95% successful problem resolution rating. Gained experience using Remedy software to track all trouble tickets. Operated and maintained a $2 million deployable secure network, maintained over 350 squadron computers in garrison, acted as the first point of contact for squadron personnel requiring network assistance, initial setup of over 500 squadron computers. Trained ten workgroup managers in basic configuration and repair, alleviating 15% of the workload for Squadron level communications support. Trained squadron personnel in the operation of 5 ton trucks, 2 ½ ton trucks, and HMMWVs.

Education record

Communications And Computer Systems

Communications Computer Systems Operations

Successfully completed course with 95% average, class leader and honor graduate