Sharon G. Email & Phone Number

Currently seeking a position in travel.PROFESSIONAL SUMMARY I am a highly experienced individual with over 30 years of customer service expertise, ranging from seasonal part-time positions to management roles. Throughout my career, I have effectively dealt with diverse customer inquiries, both over the phone and through written correspondence. These interactions span individuals from various backgrounds, including those from lower-income brackets, as evident through my handling of letters from high-profile entities such as the Agency Head, Congress, and even the President's Office. Moreover, I have successfully managed high-level document systems, displaying my proficiency in user administration, access control, and training on system usage. I have also developed and implemented techniques for delivering exceptional service to customers, adapting my approach based on their unique needs and circumstances. This includes effectively engaging with individuals seeking simple information as well as high-net-worth clients, earning a yearly income exceeding one million dollars. In addition to my customer service expertise, I have administered a comprehensive agency travel system. This responsibility encompassed coordinating travel arrangements, such as flights, accommodations, and car rentals. I diligently ensured compliance with travel regulations and federal guidelines, particularly for trips spanning North America, the Caribbean, and Europe. Notably, in 2023, I skillfully planned a trip for my partner and a Ukrainian refugee, intricately organizing various modes of transportation, including air, trains, and ocean cruises.r Development, Captivate, and Lecturing.