David Schwarz Email & Phone Number

Fair Lawn, Nj, Us

Hoboken - Nj

-Provide direct impact on renewable revenue-Develop strong client relationships-Monitor customer health and ensure value/recognized ROI-Collaborate effectively with cross-functional teams to drive customer satisfaction and client revenue retention-Work with Sales counterparts to identify growth opportunities-Perform product training, onboarding and issues resolution-Lead live and virtual sales presentations tailored to customers’ needs-Gather and analyze WileyPLUS customer feedback, prioritize issues, and collaborate with technology development team to implement necessary product changes to remain competitive- Execute new hire training for incoming Customer Success Managers on our team

Hoboken

-Supervise team of Customer Success Specialists-Drive increased usage of WileyPLUS product throughout team by measuring and driving KPI's related to customer validation and onboarding-Conduct Team trainings, outreach campaigns, manage knowledge/solutions database-Coach teammates on developing strategies to proactively check in with customers to ensure they are successful using our product / promote new features that provide solutions to customer challenges-Develop key understanding of our platforms and how they integrate into customers' respective LMS'-Hire, Train, Develop new hires-Provide direct impact on renewable revenue-Monitor customer health and ensure value/recognized ROI-Collaborate effectively with cross-functional teams to drive customer satisfaction and client revenue retention-Work with Sales counterparts to identify growth opportunities

Supervised Customer Support and Fulfillment DepartmentsManaged others in performance on seasonal projectsFacilitated all product software assistance and technical support for customersAchieved higher responsibility levels and supervisory position in a few months from start of employmentOperated as face of company responding to incoming customer communicationsInitiated Sales approach to operationsRaised net sales from customer accountsWorked with all departments to keep communication transparentMastered company's specialized software in 2 weeksCut time for annual projects in half from previous yearLed weekly department meetings Commended for team work and loyalty to company and its valuesAssured all company operations functioned efficiently and on timePerformed assorted tasks from research products to public presentations

Organized, planned, and supervised all youth programs ranging from sports leagues to day tripsCreated and supported youth leadership representatives programsEstablished youth committee and conducted meetingsEstablished rapport with community members and children of all agesCommended for dedication and consistent hard work with respect to long work hours, weekends, and holidaysAssisted co-staff with all events outside of youth programmingInitiated specific programs that were requested by community's needsCreated and presented budget plans for every prospective programPrepared all flyers and marketing tools to publicize all eventsChild Shadow

Responsible for children with learning and physical disabilitiesAnalyzed children's needs to determine optimal presentation of learning materialResponsible for substitute teaching assignmentsAssisted teachers with classroom projects and assignmentsCommended for providing greatly enhanced learning atmosphereEstablished liaison and rapport with students, parents, and staffPerformed variety of administrative tasks, including record keeping and school related issues

Bachelor'S, Communication, Psychology

Activities and Societies: Hillel, Rutgers football Student Trainer, Intramerals, Community volunteerGraduated on the Dean's List

B.A, Communication Psychology

B.A, Communication Psychology